Location
London

Hours
Full Time - Hours negotiable

Salary
Negotiable

About the Role
We’re looking for someone to join our Customer Systems team within Customer Operations. This role is ideal for someone who is curious, organised and enjoys figuring out how things work. You’ll help support the systems, processes, content and operational tooling that enable Customer Operations to deliver a great experience for millions of ClearScore users. This is an excellent opportunity for someone at the beginning of their career, or someone looking to develop new skills in systems, operational improvement, project delivery, automation and operations. If you enjoy learning new tools, solving problems and finding better ways of doing things, we’d love to hear from you.

What you will be doing:
- Supporting the creation and maintenance of operational processes, procedures and documentation.
- Drafting and updating customer-facing and internal content, including Help Centre articles, macros and knowledge resources.
- Assisting with Customer Operations projects by documenting requirements, supporting implementation activities and helping coordinate changes.
- Supporting testing and validation of process and system updates before they are released.
- Investigating operational issues and helping identify potential solutions and improvements.
- Working closely with Customer Support teams and internal stakeholders to ensure content, processes and ways of working remain accurate and up to date.
- Learning how Customer Operations systems, workflows and tooling work together to support our users.
- Contributing ideas and recommendations that improve efficiency, consistency and customer experience.

Why ClearScore?
ClearScore is the UK's #1 credit score and report app, with over 20 million users globally. We are user-centric, design-led and data-driven, committed to leveraging technology to enable positive financial choices. Our culture values smart, driven, passionate and diverse people who want to make a real impact. We offer flexible work, no fixed desk hours, and a no micromanagement environment focused on outcomes. We foster an inclusive culture where everyone is encouraged to contribute ideas, look after their wellbeing and pursue career growth.

Benefits
25 paid holidays and a “duvet day” on your birthday
Hybrid Work Environment
Private health and dental cover including mental health support
Life assurance scheme
Up to 6% matched pension
Regular Lunch and Learns with guest speakers
Dog-friendly office
Daily breakfast and free snacks
Access to discounts via Cobens Extras
Free sports and social clubs
Continued investment into learning and development
Leadership-led training
In-house psychotherapist
Financial coach to help you plan and achieve your goals
No clock-watching culture
Generous maternity and paternity plans
Culture and inclusion representatives
Transparent pay structure and a career growth plan

Our Hybrid Model
We embrace a dynamic hybrid work environment balancing flexibility with collaborative in-person experiences. Levels 1-5 require a minimum of 2 days per week in-office, Level 6 and above require 3 days per week. This structure offers flexibility of remote work and synergy of face-to-face collaboration, with office days coordinated to maximise team interactions and learning opportunities.

Inclusion Policy
We are an equal opportunity employer committed to diversity and inclusion. Reasonable adjustments are made to accommodate individuals with disabilities during recruitment and selection. We celebrate diversity and foster an inclusive environment for all employees.

Experience
Experience working in Customer Operations, Customer Support or a similar operational environment is beneficial but not essential. Exposure to CRM, support or workflow management tools (e.g. Zendesk, Salesforce, Freshdesk or similar) is advantageous but not required. Experience creating documentation, procedures or knowledge articles is a plus.

About you
Strong written communication skills and attention to detail.
A curious mindset and willingness to learn new tools, systems and ways of working.
Strong organisation skills and the ability to manage multiple priorities.
Comfortable working in a fast-paced environment where priorities can change.
An interest in technology, systems, automation or operational improvement.
Strong problem-solving skills and a willingness to investigate issues.
A proactive attitude and willingness to take ownership of your work.

Qualifications
No specific qualifications are required for this role. A positive attitude, eagerness to learn and adaptability are essential.