Location
Kingston upon Thames, KT2 7QB

Hours
37.5 hours per week, working 5 over 7 days

Salary
£14.11 per hour

About the Role
As a Catering Supervisor with ISS Facilities Services, you will play a key role in delivering a world-class housekeeping service, maintaining the highest quality and consistency for our customers and colleagues. You will lead the delivery of a high-quality range of facilities services including catering, cleaning, linen, and laundry. Your responsibilities include ensuring a clean, safe, and hygienic environment while managing financial performance, resources, and staffing efficiently.

You will provide direction and support to supervisory teams, oversee food service standards in line with hygiene legislation, maintain compliance with Company and Trust procedures, and continuously improve service quality and productivity. The role also involves stock control, performance monitoring, and the training and welfare of staff under your supervision.

This position may involve exposure to sensitive situations and requires strict adherence to health, safety, and financial controls.

Key Responsibilities:
- Lead and manage catering, cleaning, linen, and other facilities services to agreed service and hygiene standards.
- Control costs, stock, and wastage to maintain quality within budget.
- Provide leadership to supervisors and Duty Managers, including workforce planning and performance oversight.
- Oversee safe, high-quality food service delivery in line with dietary, hygiene, and food safety regulations (HACCP).
- Uphold Company Hygiene Manual, Hazard Analysis, and Catering Service standards in all food-handling areas.
- Manage waste safely and in accordance with Trust and Company policies.
- Maintain strong working relationships with client representatives to support effective service delivery.
- Manage employee relations including induction, training, supervision, motivation, welfare, and discipline.

Experience
Proven experience in a supervisory role within catering or facilities services.

About you
Strong leadership skills with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills.
A can-do, hands-on attitude to the role.
Ability to manage multiple responsibilities and maintain high standards under pressure.

Qualifications
Relevant qualifications in catering, food safety, or facilities management are desirable but not essential. Commitment to ongoing professional development and adherence to health and safety standards is required.