Location
Thornton Heath, Croydon

Hours
36 hours per week, working as part of a 24/7 shift rota covering early, late, and night shifts, including weekends and bank holidays

Salary
Grade 6 £35,520 - £36,585 per annum plus fantastic benefits

About the Role
You will work within the CCTV Control Room as part of a 24/7 shift rota. Your responsibilities include monitoring screens to prevent and detect crime, supporting the police via radio communication, and assisting Council staff and local businesses through radio systems. You will respond to out-of-hours emergency calls on behalf of the Council and provide proactive on-street surveillance using control room technology to prevent crime, disorder, and anti-social behaviour in the Borough.

This role involves communicating tasking requests to frontline officers and out-of-hours services, recording all calls and taskings on CRM, reviewing CCTV digital material, issuing copies and statements for court, and acting as a Disclosure Officer.

Good communication and customer service skills are essential for handling difficult calls and managing sensitive situations effectively.

About Us
Croydon Council is committed to balancing its budget, listening to residents, and delivering sustainable services. We aim to be financially sustainable, work in partnership with Croydon’s diverse communities and businesses, strengthen collaboration with partner organisations and the voluntary sector, embed good governance, and develop a workforce that respects community diversity.

Key business outcomes include making Croydon a place of opportunity for business and learning, ensuring children and young people thrive, creating a cleaner, safer, and healthier borough, and supporting people to lead healthier and more independent lives.

Equal Opportunities Statement
Croydon Council is an inclusive employer welcoming applications from all sections of the community. We support flexible and hybrid working arrangements where possible. As part of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff to share this commitment. The successful candidate will be subject to a DBS check if required.

Experience
Previous experience in CCTV monitoring, crime prevention, or a related field is desirable but not explicitly stated. Good communication and customer service skills are essential.

About You
You must be able to work effectively as part of a 24/7 shift rota, including nights, weekends, and bank holidays. You should be confident in handling difficult calls and managing sensitive situations with professionalism and discretion. A proactive approach to preventing crime and disorder is required.

Qualifications
Specific qualifications are not detailed; however, the role requires a commitment to safeguarding and may require a DBS check. A willingness to work flexible hours and shifts is essential.