Responsibilities include: Develop and implement strategies to embed governance principles across the divisions ensuring that our SOPs and delivery of services are fit for purpose. Provide professional leadership to nursing staff with support from Medicare's Medical Director and clinical governance department. Develop and update clinical policies and procedures. Make clinical recommendations whilst ensuring that patient safety and clinical effectiveness is at the forefront of everything we deliver. Work closely with the Business Development Team. Assist customers with understanding and implementing governance best practices. Assist in the development of new service lines, ensuring that appropriate governance frameworks are established from inception. Conduct regular reviews of existing services to ensure compliance with governance standards. Identify and mitigate risks associated with governance, clinical and compliance issues. Ensuring these are communicated to the team and solutions are delivered to prevent identified risk is appropriate. Manage the concerns process from end to end working alongside the NHS where appropriate. Establish metrics and Key Performance Indicators (KPIs) to monitor the effectiveness of governance initiatives and the delivery of these to clients. Including patient outcomes, incidents, complaints, and patient feedback. To attend client Service Review meeting to discuss performance against the KPIs. Develop and implement strategies to address areas of improvement. Evaluate and improve governance processes and procedures to enhance organisational efficiency and effectiveness. To challenge and implement change where necessary by collaborating with stakeholders across the organisation, including clinicians, managers, and senior leaders, to promote a culture of continuous improvement and patient safety. Lead efforts to embed ISO 9001 and ISO 14001 standards into the organisation's daily processes and procedures ensuring that the organisation is audit ready for annual renewal. Provide training and education to staff members on governance principles, ISO standards, and related procedures. Attend board meetings and lead the governance and clinical risk agenda.