We are currently looking to recruit a Community Safety Specialist, responsible for delivering an efficient, proactive and customer focused safety service to our customers, playing a crucial role in the delivery of Peabody’s customer services ambition. Working as part of a wider regional team, you will be accountable for a holistic service delivery, providing an excellent experience every time to each customer whether internal or external. You will: Manage a full range of community safety casework, ensuring Peabody’s Community Safety Service is delivered within agreed timeframes, collaborating with internal and external partners to ensure compliance with all necessary protocols, keeping accurate records and maintaining risk assessments. Provide our Neighbourhood Customer Specialists with advice, support and all necessary tools and tactics to remedy cases with a key focus on prevention, intervention and enforcement when necessary. Manage a caseload of medium and high risk anti-social behaviour cases, developing and maintaining expert knowledge of ASB prevention and collaborating with key external partners through creating effective relationships, (including Police and Local Authorities) to resolve local community safety issues. Engage with Peabody’s internal and external legal teams on complex cases, preparing documentation and where needed representing Peabody at Court and external meetings. Collaborate with colleagues in Customer Services and Communities team to identify support needs, accessing relevant agencies for both victims and perpetrators of anti-social behaviour, completing referrals to mediation and other support services as appropriate. If this sounds like you, this role is perfect for you! A bit about the role: To be a successful Community Safety Specialist you will: Be committed to delivering a positive customer experience, embodying and championing our values, possessing excellent communication (written and verbal) and interpersonal skills to suit a variety of audiences, being able to influence, negotiate and persuade. Be flexible and a cooperative team player, able to work collaboratively with all parts of the business in order to understand the wider impact of your work, with the ability to self-manage a diverse and varied caseload, prioritising work effectively. Have the ability to carry out systematic investigations to include interviews, using surveillance tools and presenting cases in court, with an understanding of relevant legislation for dealing with community safety issues and how the law can be applied. Be pro-active, innovative and solutions focused with the ability to problem solve, ensuring customer and neighbourhood needs are met promptly, effectively and cost efficiently. Have an understanding of current ASB legislation, regulatory knowledge and a mediation qualification would be desirable. Be comfortable with lone working on a regular basis. This role will require a Basic DBS check. Essential Knowledge and experience of managing all types of ASB, including hate crime, and gang violence. Knowledge and experience of managing domestic abuse, including risk assessment and risk management. Knowledge of the criminal and civil options available to people experiencing domestic abuse, including their housing options. A bit about us: 160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK. The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers. Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach. We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient. We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing. Here's just a few of the benefits for working at Peabody: Flexible and hybrid working (depending on the role) Up to 30 days’ annual holiday plus bank holidays Competitive salaries that are benchmarked regularly against current market rates Two additional paid volunteering days each year Flexible benefits scheme, including family friendly benefits and access to a discount portal Are you ready to apply? PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. To be considered for the position of Community Safety Specialist, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. If you have any questions about this role please email Talent Specialist, Tanisha Johnson at [email protected] Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.