Location
London Borough of Tower Hamlets

Hours
Part Time - 20 hours per week, Monday to Friday, 10:00 AM - 4:00 PM (including a 1-hour lunch break), with occasional evening and weekend shifts

Salary
£16,624 per annum

About the Role
As a Concierge at Notting Hill Genesis, you will provide a professional, secure, and well-maintained reception desk, delivering a high standard of service to visitors. You will act as the customer champion by offering a consistent and customer-focused receptionist service that achieves high levels of customer satisfaction. Your responsibilities will include providing high-quality customer service to a variety of centre users, diagnosing issues, offering advice, giving instructions, and resolving both basic and complex problems. You will act as an effective liaison between residents, estate management, property management teams, and contractors. Additionally, you will coordinate the day-to-day running of the community centre, manage bookings for partner organisations and new hirers, order essential supplies, and regularly patrol the centre to ensure safety and maintain cleaning standards. You will promptly address or report any risks and assist the Communities and Social Value team in delivering outstanding service to residents and centre users. Your work will align with NHG's Placemaking principles, ensuring consistent service delivery to all residents regardless of tenure.

Experience
Experience in providing high-quality customer service in a fast-paced environment is desirable. Ability to multitask and work on your own initiative is essential.

About you
Effective IT skills including proficiency in MS Office or similar programs for databases, reports, and spreadsheets. Excellent verbal and written communication skills with a professional telephone manner and email etiquette. A professional attitude towards service provision and a commitment to delivering excellent customer service. Ability to work independently and manage multiple tasks efficiently. This role is subject to a basic criminal record check (DBS).

Qualifications
Pending legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.