Location
London

Hours
Full Time

Salary
£34,322 per annum

About the Role
As our new Finance Officer - Debt and Claims Management, you'll play a vital role in safeguarding NHG's financial health by ensuring that debts are managed effectively and claims are processed efficiently. You will support the wider Finance team by monitoring and recovering outstanding balances, managing insurance claims, and maintaining accurate records to protect the organisation's assets and ensure compliance with financial standards.

You will be a trusted point of contact for both internal and external stakeholders, helping to resolve queries promptly and professionally. Your work will contribute directly to the financial sustainability of NHG and the delivery of quality homes and services to our residents.

Key responsibilities include:
- Administering and monitoring all aspects of debt recovery, including liaison with customers, solicitors, and external agencies
- Processing, tracking, and reporting on insurance claims, ensuring accuracy and timely resolution
- Preparing reconciliations, financial statements, and supporting documentation for internal and external reporting
- Supporting month-end and year-end processes by maintaining accurate accounting records and journals
- Providing data and insight to managers to support decision-making, forecasting, and risk management
- Maintaining compliance with NHG's financial procedures, audit requirements, and regulatory standards
- Building effective relationships across Finance and operational teams, promoting a culture of accuracy, accountability, and service excellence

Experience
- Experience in a finance or accounting role, ideally involving debt recovery or claims management
- Strong numerical, analytical, and IT skills including Excel and financial systems
- Understanding of financial controls and accounting principles
- Excellent communication and stakeholder management skills

About you
- Proactive approach to problem-solving with strong organisational skills
- Ability to work independently and as part of a collaborative team
- Confident in managing competing priorities with a keen eye for detail

Qualifications
- Desirable: Experience working in housing, local government, or a similar regulated environment
- Desirable: Progress towards an AAT qualification or equivalent

Behaviours for Success
- Compassionate: putting people and residents at the heart of decisions
- Progressive: striving for continuous improvement and innovation
- Dependable: consistently delivering high-quality, reliable outcomes
- Inclusive: valuing diversity and collaboration across all teams
- Empowered: enabling others to achieve their best