Location
London

Hours
Full Time

Salary
£36,680 per annum

About the Role
As a Rents Assistant at Notting Hill Genesis, you will play a vital role within the Rents Compliance & Operations Team to ensure rent setting processes are accurate, transparent, and compliant with regulatory and statutory requirements. Your responsibilities will include calculating new rents, supporting annual rent reviews, and ensuring residents receive timely and clear communications. Your work will help maximise income for NHG while supporting our commitment to excellent customer service.

You will apply regulatory and statutory rent rules to set rents and respond to queries, accurately set up rent elements and accounts on internal systems, and calculate rent levels in line with NHG's rent and lettings policies. You will create barcodes to enable residents to pay rent from the start of their tenancy and support the annual rent review, rent budget, and rent statement processes. Additionally, you will assist with improvement projects focused on automation and process enhancement, manage regulated and non-regulated rents ensuring contractual compliance, respond to queries via the team inbox in line with service level agreements, and produce high-quality reports and presentations when required.

Experience
- Experience in the affordable housing sector with an understanding of the rent standard and related legislation.
- Strong analytical and numerical skills, with experience working with complex data from multiple sources.
- Excellent written and verbal communication skills, including report writing and presenting to senior stakeholders.
- Ability to interpret and report on monitoring tools to ensure compliance.
- Understanding of legal and regulatory rules around rent setting.

About you
- Passionate, enthusiastic, and able to add value to a thriving organisation.
- Committed to delivering great service and working collaboratively within a team.

Qualifications
- Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence.
- If not already qualified, there may be an expectation to study towards a professional qualification.

Desirable
- Experience using the Northgate system.
- Previous experience in the housing sector and understanding of the rent standard and related legislation.