Location
London

Hours
Full Time

Salary
£34,322 per annum

About the Role
As our new Finance Officer - Debt and Claims Management, you'll play a vital role in safeguarding NHG's financial health by ensuring that debts are managed effectively and claims are processed efficiently. You will support the wider Finance team by monitoring and recovering outstanding balances, managing insurance claims, and maintaining accurate records to protect the organisation's assets and ensure compliance with financial standards.
You will be a trusted point of contact for both internal and external stakeholders, helping to resolve queries promptly and professionally. Your work will contribute directly to the financial sustainability of NHG and the delivery of quality homes and services to our residents.

Key Responsibilities
Administer and monitor all aspects of debt recovery, including liaison with customers, solicitors, and external agencies.
Process, track, and report on insurance claims, ensuring accuracy and timely resolution.
Prepare reconciliations, financial statements, and supporting documentation for internal and external reporting.
Support the month-end and year-end processes by maintaining accurate accounting records and journals.
Provide data and insight to managers to support decision-making, forecasting, and risk management.
Maintain compliance with NHG's financial procedures, audit requirements, and regulatory standards.
Build effective relationships across Finance and operational teams, promoting a culture of accuracy, accountability, and service excellence.

Benefits
Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
Generous pension scheme
Enhanced maternity, paternity, and adoption pay (qualifying period may apply)
Employee assistance - free confidential advice and counselling services
Health cash plan
Staff discounts across hundreds of retailers, gyms, restaurants, and entertainment venues
Interest-free loans (season ticket, tenancy deposit, and training loans)
Cycle to work scheme
Life Assurance - 4x annual salary

Experience
Experience in a finance or accounting role, ideally involving debt recovery or claims management.

About you
Strong financial acumen with excellent organisational skills.
Proactive approach to problem-solving.
Ability to thrive in a busy environment and manage competing priorities.
Excellent communication and stakeholder management skills.
Ability to work independently and as part of a collaborative team.

Qualifications
Strong numerical, analytical, and IT skills (including Excel and financial systems).
Understanding of financial controls and accounting principles.
Desirable: Experience working in housing, local government, or a similar regulated environment.
Desirable: Progress towards an AAT qualification (or equivalent).

Behaviours for Success
Compassionate - putting people and residents at the heart of decisions.
Progressive - striving for continuous improvement and innovation.
Dependable - consistently delivering high-quality, reliable outcomes.
Inclusive - valuing diversity and collaboration across all teams.
Empowered - enabling others to achieve their best.