Location
London, Chancery Lane office

Hours
Full Time - 5 days per week, office based

Salary
Negotiable

About the Role
What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons. The UK Business Administration team is the backbone of the UK WSP business and is absolutely key to the smooth running of the business. Our team is involved in a number of projects and clients that have a significant impact on the community and the environment. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Solutions team consisting of Business and Project Support, Document and Accessibility specialists, Graphics, and of course Concierge. We also have a Personal Assistant network providing support to our senior directors. We are recruiting for a Receptionist/Concierge to provide an exceptional level of customer service to all visitors and employees at our Chancery Lane office. Due to the nature of this role, it will be full-time office based 5 days per week. You will be responsible for creating an inspiring environment where people can relax and deliver exceptional work. This role will collaborate with teams such as Facilities Management, IT, and Business Administration to facilitate and respond to visitor, internal client, and office requests. You will meet your colleagues (remotely and in person), share tips and best practices, proactively contribute to ensuring a safe and healthy working environment, and get involved in new initiatives and ideas. Reporting to the Concierge Lead, you will work from the office full time due to the nature of the role. You will strike the appropriate balance between client care and office facilitation requirements. You will gain knowledge of our visitors and their expectations with a view to manage and implement approaches that add value to their experience and contribute to a culture of continuous improvement. Deliver a positive visitor experience and office environment through welcoming clients, visitors and contractors. Ensure a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner. Typical tasks include: providing support in answering telephone calls professionally and promptly, directing calls and taking messages; maintaining correct visitor sign-in protocols and complying with health and safety and GDPR policies; managing meeting rooms including AV, tele/video conferencing, refreshments, IT assistance and other requests; assisting with new starters and onboarding including office tours and inductions; coordinating daily operations across reception and client floor to ensure seamless communication and efficient workflow; using excellent local knowledge to support visitors and colleagues with recommendations and travel arrangements; supporting office Location Directors with Business Continuity Plans; coordinating and supporting local office events with creative input; performing office porterage duties including moves, deliveries and collections; and supporting the wider Business Administration team by managing the central mailbox during quieter periods.

Experience
Extensive experience in a client-facing or similar front of house role. Experience managing compliance related to visitor sign-in procedures and health and safety.

About you
Strong verbal and written communication skills with excellent attention to detail. Ability to build effective working relationships and communicate clearly and openly. Self-motivated and able to display initiative. Good working knowledge of Microsoft 365 applications including Word, PowerPoint and Excel.

Qualifications
No specific qualifications are stated; however, relevant experience and skills as outlined above are essential.