Location
Islington

Salary
£27,000.50

About the Role
The Contact Centre Advisor will be the first point of contact with participants. They will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme, engage participants, and collect relevant information to personalize the initial face-to-face meeting, encouraging attendance at appointments. As our Contact Centre Advisor, you'll effectively engage participants onto the Restart Programme through personalized promotion, build and maintain effective working relationships with contacts at Job Centre Plus, ensure accurate and timely documentation, collaborate with Employment Advisors, and meet set targets, KPIs, and Customer Service Standards.

Experience
The ability to effectively network to build and maintain effective relationships internally and externally.

About you
Excellent verbal and written communication skills.

Benefits
At Ingeus, we've built a comprehensive benefits package including 25 days annual leave plus bank holidays, EAP Support programme available 24/7, Private Medical Insurance, eyecare vouchers, life assurance, online discount shopping, Cycle to Work scheme, season ticket loan, up to two days dedicated to Community Giving, access to Salary Finance, and long service awards.