Location
City of Westminster with hybrid working between home and our modern office in Canary Wharf or forthcoming Manchester office.

Hours
Full Time

Salary
£44,900 per annum

About the Role
The Security Industry Authority (SIA) is an executive non-departmental public body sponsored by the Home Office, established in 2004 to regulate certain activities in the private security industry. We employ nearly 400 staff and operate independently of government. We are preparing to take on new responsibilities as the regulator of Martyn’s Law, introduced by the Terrorism (Protection of Premises) Act 2025, which aims to improve protective security and preparedness at premises and events across the UK. This civil regulatory regime will require premises in scope to be prepared to keep people safe in the event of an attack, with certain larger premises and events required to reduce their vulnerability to terrorism. The SIA will regulate supportively, proportionately, and robustly, with new guidance, investigatory and inspection functions, and a range of powers and sanctions that complement our existing responsibilities.

We are seeking a Correspondence Manager to join our Policy, Strategy and Correspondence team. This rewarding and wide-reaching role involves managing multiple workstreams including complaints, subject access requests, freedom of information requests, and correspondence from members of parliament. You will take ownership of complex escalations, make decisions, and issue recommendations to help drive organisational improvements and maintain legislative compliance.

You will bring experience in delivering excellent customer outcomes while managing competing priorities and a small team. Clear communication of complex topics in plain English and the ability to work independently are essential. You will join a small, friendly, and professional team with a remit spanning all areas of the organisation.

Experience
- Providing a high standard of customer service in a correspondence environment.
- Handling data subject rights requests.
- Managing a team, including work allocation, prioritisation, and delivering through colleagues.
- Managing competing priorities and workstreams to meet agreed deadlines.
- Building networks and relationships across an organisation, including with senior colleagues.
- Strong written and verbal communication skills, including evidence assimilation, objective analysis, and sound judgement.
- Proficient IT skills, including MS Office (Word, Excel) and ability to quickly learn bespoke software.

About you
- Passionate about delivering excellent customer service.
- Able to communicate complex information clearly in plain English.
- Capable of working independently and managing a small team.
- Adaptable and able to manage multiple priorities effectively.
- Collaborative and able to build strong internal relationships.

Qualifications
- Professional qualifications related to relevant workstreams are desirable or willingness to work towards such qualifications.
- Experience or understanding of the private security industry and relevant legislation, including the Private Security Industry Act and the Terrorism (Protection of Premises) Act, is desirable.
- Experience handling Freedom of Information requests and knowledge of the Freedom of Information Act is desirable.
- Experience working with MPs or elected officials is desirable.