Location
5 Pancras Square, London N1C 4AG / Dennis Geffen Annexe, Camley Street, London N1C 4DG

Hours
36 hours per week, Full Time

Salary
£42,221 per annum, Grade Level 3, Zone 2

About the Role
As a Credit Control Officer at Camden Council, you will manage a large and diverse caseload of debt including Sundry, Commercial Rent, Care Charges, Housing Benefit, and Former Tenant arrears. You will take a customer-focused approach to maximise revenue and collection in line with the Camden 2025 plan. Your role involves providing a professional and proactive service by responding to correspondence, handling telephone enquiries, and working closely with services and colleagues to ensure accurate billing and effective debt recovery in a cost-efficient manner.

You will identify and take recovery action against individuals, businesses, and public bodies throughout the collection process, including representing the Council in court both in person and virtually. This role requires managing a variety of billing queries and debt recovery actions, playing a crucial part in supporting the Council to maximise its resources and deliver the best outcomes for residents.

Experience
Minimum of 2 years customer service experience including face-to-face, phone, and written communication.
At least 1 year’s debt recovery and credit control experience.
Experience recovering Local Authority Debt is preferable.
Essential knowledge of legal debt recovery processes.
Good working knowledge of welfare benefits and relevant debt-related points of the Care Act.

About You
Excellent analytical, literacy, written, and verbal communication skills.
Ability to work flexibly in a fast-paced environment, balancing competing priorities and meeting deadlines.
Skilled at tactfully dealing with a wide range of internal and external stakeholders.
Strong problem-solving skills and initiative to maximise the Council’s income through debt recovery.
Proactive in identifying improvements to processes and systems.
Effective team player committed to delivering shared goals.

Qualifications
No specific qualifications stated; however, relevant experience and skills in debt recovery and credit control are essential.