Location
5 Pancras Square, London N1C 4AG / Dennis Geffen Annexe, Camley Street, London N1C 4DG

Hours
Full Time - 36 hours per week

Salary
£42,221 per annum

About the Role
As a Credit Control Officer at Camden Council, you will manage a large and diverse caseload of debt including Sundry, Commercial Rent, Care Charges, Housing Benefit, and Former Tenant arrears. You will take a customer-focused approach to maximise revenue and collection, supporting the ambitions set out in the Camden 2025 plan.

You will provide a professional and proactive service by responding to correspondence, handling telephone enquiries, and working closely with services and colleagues to ensure accurate billing and effective debt recovery in a cost-efficient manner.

Your role will involve identifying and taking recovery action against individuals, businesses, and public bodies throughout the collection process. This includes attending and representing the Council in court both in person and virtually.

This role can be challenging as you manage a range of billing queries and debt recovery actions, but you will play a crucial part in maximising the Council’s resources to deliver the best outcomes for residents.

Experience
Minimum of 2 years customer service experience including face to face, phone, and written communication.
Minimum of 1 year’s debt recovery and credit control experience.
Experience recovering Local Authority Debt is preferable.
Essential knowledge of legal debt recovery processes and a good working knowledge of welfare benefits and relevant debt-related points of the Care Act.

About You
Excellent analytical, literacy, written, and verbal communication skills.
Ability to work in a fast-paced environment, managing competing priorities and meeting deadlines.
Skilled in tactfully dealing with a wide range of internal and external stakeholders.
Strong problem-solving skills and initiative to maximise the Council’s income through debt recovery.
Proactive in identifying improvements to processes and systems.
Team player committed to delivering shared goals.

Qualifications
No specific qualifications are stated as mandatory; however, relevant experience and skills in debt recovery and credit control are essential.