Location
London, London

Hours
Full-time hours over 4 nights per week, typically from 22:00 until 08:00

Salary
£4,500 per month plus a nightshift premium

About the Role
As a Customer and Trading Manager on the nightshift, you will lead a team overnight to deliver all replenishment activities across the store. You will prioritise deliveries, organise the warehouse, and replenish shelves, often running the full store operation on your own during the shift. You will be responsible for the safety and wellbeing of colleagues in store and ensure that standards are excellent by morning to provide a seamless experience for customers.

People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay accuracy. You will be a hands-on leader, driving operational excellence and delivering brilliant customer service while coaching your team to do the same.

This role offers the opportunity to work independently overnight, taking full responsibility for store operations in the absence of more senior management, and playing a vital role in maintaining high standards and smooth running of the store.

Experience
- Proven track record of delivering excellent customer service and coaching colleagues
- Experience leading a team in a fast-paced, customer-facing environment, motivating others and driving performance
- Operational leadership experience, including responsibility for store operations in the absence of senior managers
- Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement
- Experience managing employee relations issues, including performance and absence management

About you
- Comfortable working nightshifts and adaptable to the physical and mental demands of overnight work
- Resilient and able to maintain a safe and healthy environment for your team
- Inclusive leader who puts diversity and team wellbeing at the heart of your approach
- Confident leading operations independently during out-of-hours trading

Qualifications
- While specific qualifications are not listed, a strong operational background and leadership experience in retail or similar environments are essential
- Previous nightshift experience in a high-volume operational environment is desirable but not mandatory