Location
London, London

Hours
Full-time hours over 4 nights per week, typically from 22:00 until 08:00

Salary
£4,500 per month plus a nightshift premium on top of your base salary

About the Role
As a Customer and Trading Manager on the nightshift, you will lead a team overnight to deliver all replenishment activities across the store while actively prioritising deliveries, organising the warehouse, and replenishing shelves. You will often run the full store operation alone overnight, being responsible for the entire shift and the safety and wellbeing of colleagues in store. Your goal is to ensure that standards are excellent by morning so the store is ready to serve customers effectively.

People management is a key part of this role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. You will be a hands-on leader, driving brilliant customer service and operational excellence throughout the night. This role requires resilience to the physical and mental demands of nightshift working and a commitment to creating a safe and supportive environment for your team.

Our nightshift managers are empowered to lead operations confidently in the absence of more senior management, delivering and monitoring KPIs to maintain high standards in sales, availability, customer satisfaction, and colleague engagement.

Experience
- Proven track record of delivering excellent customer service and coaching colleagues to do the same
- Experience leading a team in a fast-paced, customer-facing environment, motivating others, driving performance, and maintaining smooth operations
- Operational leadership experience, including responsibility for store operations in the absence of senior managers
- Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement
- Experience managing employee relations issues, including performance and absence management

About you
- Comfortable and adaptable to nightshift working and its physical and mental demands
- Resilient and able to provide a safe, healthy, and inclusive environment for your team
- Confident leading operations independently and handling disciplinary and performance issues
- Committed to inclusivity and fostering a supportive team culture

Qualifications
- Previous nightshift experience in a high-volume operational environment is desirable but not essential
- Strong leadership and communication skills
- Ability to manage multiple priorities and work independently during overnight shifts