Location
London

Hours
Full Time - 4 nights per week, nightshifts typically run from 22:00 until 08:00

Salary
£4,500 premium on top of base salary (salary dependent on experience, store size, complexity and location)

About the Role
As a Customer and Trading Manager on the nightshift, you will lead a team overnight to deliver all replenishment activities across the store while actively prioritising deliveries, organising the warehouse, and replenishing shelves. You will often run the full store operation on your own overnight, being responsible for the entire shift and the safety and wellbeing of colleagues in store. Your focus will be on ensuring that standards are excellent by morning, ready to serve customers effectively.
People management is a key part of this role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay accuracy. You will deliver brilliant customer service and coach your team to do the same, driving performance and operational excellence. This role requires resilience to the physical and mental demands of nightshift working and the ability to lead operations independently in the absence of senior management.
Working for Sainsbury's offers a great range of benefits including a discount card, annual bonus scheme, free food and hot drinks, generous holiday entitlement, pension matching, share scheme, wellbeing support, colleague networks, Cycle to Work scheme, and special offers on gym memberships, restaurants, holidays, and retail vouchers. Sainsbury's is committed to creating an inclusive workplace where every colleague can thrive and customers feel welcome.

Experience
- Proven track record of delivering excellent customer service and coaching colleagues to do the same
- Experience leading a team in a fast-paced, customer-facing environment, motivating others, driving performance, and maintaining smooth operations
- Operational leadership experience, including taking responsibility for store operations in the absence of senior managers
- Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement
- Experience managing employee relations issues, including performance and absence management

About you
- Comfortable working nightshifts and adaptable to the physical and mental demands of overnight working
- Resilient and able to provide a safe and healthy environment for your team
- Strong leadership skills with the ability to lead operations independently
- Inclusive mindset, putting inclusivity at the heart of everything you do

Qualifications
- Previous nightshift experience in a high-volume operational environment is desirable but not essential
- Ability to manage disciplinaries, performance issues, and other employee relations matters effectively