Location
London

Hours
Early mornings, with online picking and deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a Customer and Trading Manager - Online at Sainsbury's, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers. Collaboration with other managers is key to ensuring the overall success of the shopping experience within the store.

People management is a significant part of this role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay accuracy. You will lead operations confidently, including in the absence of more senior management, driving the team to meet and exceed key performance indicators. This role requires hands-on leadership to maintain high standards of customer service, safety, and operational excellence.

Working at Sainsbury's means being part of a management team that drives the business forward with passion and bold leadership. You will empower your team to raise the bar every day, ensuring product availability, safety standards, and smooth daily operations. Your leadership will make work more rewarding for colleagues and create a next-level shopping experience for customers.

Benefits
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on store and personal performance
- Free food and hot drinks for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme offering discounted investment opportunities
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to support personal and professional growth
- Cycle to Work scheme for tax-efficient bike and equipment hire
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Sainsbury’s is committed to being an inclusive workplace where every colleague can achieve their full potential and every customer feels welcome. Enhanced discretionary leave and support for carers are available. Development opportunities such as mentorship, training, and career progression pathways are provided to help colleagues grow and succeed. Diversity and inclusion are celebrated through initiatives and events fostering a culture of respect and belonging.

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven track record of delivering excellent customer service and coaching teams to do the same. Experience managing employee relations including disciplinaries, performance, and absence management. Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement. Operational leadership experience, including taking responsibility for store operations in the absence of senior managers.

About you
You are a confident and visible leader who motivates others and drives performance. You thrive in a fast-paced, customer-facing environment and are comfortable leading operations independently when required. You have strong people management skills and a passion for delivering outstanding customer experiences. You are proactive, hands-on, and committed to creating a safe and efficient working environment.

Qualifications
Relevant qualifications are not specified; however, a strong leadership background and operational experience are essential. A positive attitude, resilience, and a commitment to continuous improvement are highly valued.