Location
London

Hours
Early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent upon experience, store size, complexity and location

About the Role
As a Customer and Trading Manager - Online at Sainsbury's, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers. Collaboration with other managers is key to ensuring the overall success of the shopping experience within the store.

People management is a significant part of this role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay accuracy. You will lead operations confidently, even in the absence of more senior management, driving the team to meet and exceed KPIs and deliver brilliant customer service.

Our management teams are the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, you will empower teams to raise the bar every day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, you will be a hands-on, sleeves-rolled-up changemaker, making work more rewarding for colleagues and shopping a next-level experience for customers.

Working for Sainsbury's also comes with great rewards, including a discount card, annual bonus scheme, free food and hot drinks, generous holiday entitlement, pension contributions, share scheme, wellbeing support, colleague networks, Cycle to Work scheme, and special offers on gym memberships, restaurants, holidays, and retail vouchers. We are committed to creating an inclusive workplace where every colleague can achieve their full potential and every customer feels welcome.

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven track record of delivering brilliant customer service and coaching a team to do the same. Experience leading a team in a customer-facing environment, motivating others, driving performance, and maintaining smooth operations. Operational leadership skills with responsibility for store operations in the absence of senior managers. Experience managing employee relations issues, including disciplinaries, performance, and absence management. Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement.

About you
You are a confident and visible leader who can engage and inspire a large team. You thrive in a fast-paced environment and are comfortable leading operations independently when required. You have a passion for delivering excellent customer service and developing colleagues. You are proactive in managing performance and capable of handling employee relations professionally and fairly.

Qualifications
While specific qualifications are not detailed, a strong background in operational leadership and people management within a retail or customer-facing environment is essential. A commitment to personal development and embracing Sainsbury's inclusive culture is highly valued.