Location
London

Hours
Early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent upon experience, store size, complexity and location

About the Role
Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers. Collaborate with other managers to ensure the success of the overall store shopping experience. People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay accuracy. Our online teams work early mornings, focusing on picking items for deliveries. As a Customer and Trading Manager, you will lead operations confidently, even in the absence of more senior management, driving performance and delivering key performance indicators (KPIs). This role requires hands-on leadership to maintain high standards in product availability, safety, and daily operations, empowering teams to raise the bar every day and create a rewarding experience for colleagues and customers alike.

Benefits
- 10% discount off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on store and personal performance
- Free food and hot drinks provided for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme offering discounted investment opportunities
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to support personal and professional growth
- Cycle to Work scheme to hire bikes and cycling equipment with tax and NI savings
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Inclusive workplace committed to diversity, equity and inclusion with enhanced discretionary leave and support for carers

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven track record of delivering brilliant customer service and coaching a team to do the same. Experience managing employee relations issues including disciplinaries, performance, and absence management. Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction or colleague engagement. Operational leadership experience, including taking responsibility for store operations in the absence of more senior managers.

About you
You are a confident and visible leader who motivates others, drives performance, and keeps operations running smoothly. You have a passion for delivering excellent customer service and are comfortable leading a team through challenges. You thrive in a fast-paced environment and are capable of managing complex people management issues with professionalism and fairness.

Qualifications
While specific qualifications are not detailed, a strong background in operational leadership and people management within a customer-facing environment is essential. A commitment to personal development and embracing Sainsbury’s inclusive culture is highly valued.