Location
London

Hours
Early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers. Collaborate with other managers to ensure the overall success of the shopping experience in the store. People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate. Our management teams are the driving force behind the business, empowering teams to raise the bar every day for customers. Whether it's product availability, safety standards, or delivering seamless daily operations, you will be a hands-on, sleeves-rolled-up changemaker, making work more rewarding for colleagues and shopping a next-level experience for customers.

Benefits
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on store and personal performance
- Free food and hot drinks provided for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme to build investment at discounted rates
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks for personal and professional development
- Cycle to Work scheme for tax-efficient bike and equipment hire
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Inclusive workplace committed to diversity, equity and support for colleagues and customers alike

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven track record of delivering brilliant customer service and coaching a team to do the same. Experience managing disciplinaries, performance issues, or other employee relations matters. Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction or colleague engagement. Operational leadership experience, including taking responsibility for store operations in the absence of more senior managers.

About you
Motivated and passionate about delivering excellent customer service. Strong leadership skills with the ability to engage and coach a large team. Comfortable leading operations independently when required. Able to manage performance and capability effectively while maintaining a positive team environment.

Qualifications
Relevant experience in retail management preferred. A commitment to continuous development and supporting an inclusive workplace culture. Willingness to work early morning shifts as required by the role.