Location
London

Hours
Early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent upon experience, store size, complexity and location

About the Role
Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers. Collaborate with other managers to ensure the overall shopping experience of the store is successful. People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. This leadership makes work more rewarding for colleagues and shopping a next-level experience for every customer. This is how we bring our purpose to life, one powerful action at a time.

Benefits
- 10% discount off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on store and personal performance
- Free food and hot drinks provided for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme offering discounted investment opportunities
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to support personal and professional growth
- Cycle to Work scheme to hire bikes and cycling equipment with tax and NI savings
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more

We are dedicated to being a truly inclusive retailer, supporting colleagues with enhanced discretionary leave for families, carers support, and resources to help understand and support their roles effectively. We offer a range of development opportunities including mentorship, training, and career progression pathways, and celebrate diversity through initiatives and events fostering a culture of inclusion and respect.

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven track record of delivering brilliant customer service and coaching teams to do the same. Experience leading a team in a customer-facing environment, motivating others, driving performance, and maintaining smooth operations. Operational leadership skills with the ability to take responsibility for store operations in the absence of senior management. Experience managing employee relations issues including disciplinaries, performance, and absence management. Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction or colleague engagement.

About you
You are a confident and visible leader who can engage and inspire a large team. You have a passion for delivering excellent customer service and can coach others to achieve high standards. You are comfortable leading operations independently when required and have strong people management skills. You are organised, proactive, and able to work early mornings to support online delivery operations.

Qualifications
While specific qualifications are not detailed, experience in operational leadership and people management within a retail or fast-paced environment is essential. A commitment to personal development and supporting an inclusive workplace culture is highly valued.