Location
London

Hours
Full Time - 4 nights per week, typically from 22:00 until 08:00

Salary
£4,500 per month plus a nightshift premium on top of your base salary

About the Role
As a Customer and Trading Manager on the nightshift, you will lead a team overnight to deliver all replenishment activities across the store while actively prioritising deliveries, organising the warehouse, and replenishing shelves. You will often run the full store operation on your own overnight, being responsible for the entire shift and the safety and wellbeing of colleagues in store. Your focus will be on ensuring that standards are excellent come morning so the store is ready to serve customers.

People management is a key part of this role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay accuracy. You will be a hands-on leader, driving operational excellence and delivering brilliant customer service while coaching your team to do the same.

Our nightshift managers are bold leaders who empower their teams to raise the bar every day. You will be responsible for product availability, safety standards, and seamless daily operations, making a real impact on both colleagues’ work experience and customers’ shopping journeys.

Working nights requires resilience and adaptability to the physical and mental demands of the shift pattern, as well as a commitment to providing a safe and healthy environment for your team.

Experience
- Proven track record of delivering excellent customer service and coaching colleagues to do the same.
- Experience leading a team in a fast-paced, customer-facing environment, motivating others, driving performance, and maintaining smooth operations.
- Operational leadership experience, including taking responsibility for store operations in the absence of senior managers.
- Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement.
- Experience managing employee relations issues, including performance and absence management.

About You
- Comfortable working night shifts and adaptable to the physical and mental demands of overnight working.
- Resilient and capable of leading operations independently during out-of-hours trading.
- Committed to inclusivity and creating a safe, supportive atmosphere for your team.
- Strong people management skills, including handling disciplinaries and performance issues effectively.

Qualifications
- Previous line management responsibilities in a fast-paced, operational environment are essential.
- Experience working night shifts in a high-volume operational environment is desirable but not essential.
- A passion for delivering brilliant customer service and leading by example.