Location
London

Hours
Full Time - 4 nights per week, typically from 22:00 until 08:00

Salary
£4,500 per month plus a nightshift premium on top of base salary

About the Role
As a Customer and Trading Manager on the nightshift, you will lead a team overnight to deliver all replenishment activities across the store while actively prioritising deliveries, organising the warehouse, and replenishing shelves. You will often run the full store operation on your own overnight, being responsible for the entire shift and the safety and wellbeing of colleagues in store. Your focus will be on ensuring that standards are excellent by morning, ready to serve our customers.
People management is a key part of this role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. You will be a hands-on leader who drives brilliant customer service and operational excellence, even in the absence of more senior management.
This role requires resilience to the physical and mental demands of nightshift working and a commitment to creating a safe and supportive environment for your team. You will be instrumental in delivering and monitoring KPIs, managing employee relations, and fostering an inclusive culture that puts people first.

Experience
- Proven track record of delivering excellent customer service and coaching colleagues to do the same.
- Experience leading a team in a fast-paced, customer-facing environment, motivating others, driving performance, and maintaining smooth operations.
- Operational leadership skills with responsibility for store operations in the absence of senior managers.
- Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement.
- Experience managing employee relations issues, including performance and absence management.

About you
- Comfortable working nightshifts and adaptable to the physical and mental demands of overnight working.
- Resilient and able to maintain a safe, healthy, and supportive environment for your team.
- Strong leadership skills with the ability to lead operations independently.
- Inclusive mindset, putting diversity and team wellbeing at the heart of your approach.

Qualifications
Desirable:
- Previous experience working night shifts in a high-volume, operational environment.
Essential:
- No specific qualifications required, but a passion for leadership, customer service, and operational excellence is essential.