Location
London

Hours
Full Time - 4 nights per week, nightshifts typically from 22:00 until 08:00

Salary
£4,500 per month plus a nightshift premium on top of base salary

About the Role
As a Customer and Trading Manager on the nightshift, you will lead a team overnight to deliver all replenishment activities across the store while actively prioritising deliveries, organising the warehouse, and replenishing shelves. You will often run the full store operation independently overnight, being responsible for the entire shift and ensuring the safety and wellbeing of colleagues in store. Your focus will be on making sure standards are excellent by morning so the store is ready to serve customers effectively.

People management is a key part of this role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. You will drive brilliant customer service and coach your team to do the same, while monitoring and delivering on KPIs and operational targets. This role requires resilience to the physical and mental demands of nightshift working and a commitment to creating a safe, inclusive, and supportive environment for your team.

Our nightshift managers are hands-on leaders who take ownership of store operations in the absence of senior management, ensuring smooth, efficient, and safe trading throughout the night.

Experience
- Proven track record of delivering excellent customer service and coaching colleagues to achieve the same
- Experience leading a team in a fast-paced, customer-facing environment, motivating others, driving performance, and maintaining smooth operations
- Operational leadership experience, including taking responsibility for store operations in the absence of senior managers
- Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement
- Experience managing employee relations issues, including performance and absence management

About you
- Comfortable working nightshifts and adaptable to the physical and mental demands of overnight working
- Resilient and able to maintain a safe and healthy environment for your team
- Strong leadership skills with the ability to lead operations independently
- Inclusive mindset, putting diversity and team wellbeing at the heart of your approach

Qualifications
No specific qualifications required; however, previous line management experience in a fast-paced operational environment is essential. A positive attitude, resilience, and a passion for customer service and team leadership are key to success in this role.