Location
London, London

Hours
Early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent upon experience, store size, complexity and location

About the Role
As a Customer and Trading Manager - Online, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers. Collaboration with other managers is key to ensuring the overall success of the shopping experience within the store.

People management is a significant part of this role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay accuracy. You will lead operations confidently, even in the absence of more senior management.

Our management teams are the driving force behind the business, empowering teams to raise the bar every day for customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, you will be a hands-on leader making a real impact. This role offers the opportunity to bring Sainsbury’s purpose to life through bold leadership and passion for service.

Benefits
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% off at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on performance
- Free food and hot drinks for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme offering discounted investment opportunities
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to support personal and professional growth
- Cycle to Work scheme to hire bikes and cycling equipment with tax savings
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Sainsbury’s is committed to being an inclusive workplace where every colleague can achieve their full potential and every customer feels welcome. Enhanced discretionary leave and support for carers are available. Development opportunities include mentorship, training, and career progression pathways. Diversity and inclusion are celebrated through various initiatives and events fostering a culture of respect and belonging.

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven track record of delivering excellent customer service and coaching teams to do the same. Experience managing employee relations issues including disciplinaries, performance, and absence management. Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement. Operational leadership experience, including taking responsibility for store operations in the absence of senior managers.

About you
You are a confident and visible leader who motivates others and drives performance. You thrive in a fast-paced, customer-facing environment and are comfortable leading operations independently when required. You have a passion for delivering brilliant customer service and developing your team to achieve their best.

Qualifications
While specific qualifications are not detailed, a strong background in operational management and people leadership is essential. A commitment to continuous development and embracing Sainsbury’s values and inclusive culture is expected.