Location
London (Hybrid work environment with minimum 2 days per week in-office at Shoreditch & Vauxhall)

Hours
Full Time with occasional Saturday availability required

Salary
Negotiable

About the Role
This is an excellent opportunity to gain unique exposure working in a technology start-up and directly contribute to its growth. You will join the top-performing Customer Success team at Acre, helping ensure brokers use Acre’s platform seamlessly as the company expands its market share. You will work closely with other Acre teams and senior leadership, gaining insight into key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development, Marketing, and Innovation.

Your responsibilities will include developing and maintaining a deep knowledge of our users and product, assisting brokers with day-to-day support requests via phone, email, and screenshares, and delivering outstanding customer experience. You will advocate for customers by using their feedback to improve the product in collaboration with the product development team. Additionally, you will perform technical troubleshooting, deliver high-quality webinar training sessions, and produce clear communications such as release notes, knowledge base articles, and training videos.

ClearScore is the UK's #1 credit score and report app, helping over 20 million users globally make better financial decisions. Acre is transforming the UK’s £1.4 trillion mortgage market with a modern, end-to-end platform simplifying the home-buying journey for brokers, lenders, and consumers. Together, they create a seamless path from financial wellbeing to homeownership, combining ClearScore's scale and consumer reach with Acre's market-leading mortgage technology.

We are a technology-led, user-centric business with an inclusive culture that empowers people to make an impact, grow their careers, and help shape the future of financial services.

Benefits
25 paid holidays plus a “duvet day” on your birthday
Hybrid work environment
Private health and dental cover including mental health support through Bupa GP office visits
Life assurance scheme
Up to 6% matched pension
Regular Lunch and Learns with guest speakers
Dog-friendly office
Daily breakfast and free snacks
Access to discounts via Cobens Extras
Free sports and social clubs
Continued investment in learning and development
Leadership-led training
In-house psychotherapist
Financial coach to help plan and achieve your goals
No clock-watching culture
Generous maternity and paternity plans
Culture and inclusion representatives
Transparent pay structure and career growth plan

Experience
Interest in finance and technology is essential. Experience in customer success or support roles is advantageous but not mandatory.

About you
- Excellent communication skills with a strong customer-focused attitude
- Curious and highly motivated with a desire to achieve
- Able to work independently and manage your own workload
- Strong attention to detail and willingness to go above expectations
- Resourceful, quick, sharp, and creative problem solver
- Passionate about people and committed to making Acre customers happy
- Comfortable working in an ambiguous environment and making the most of opportunities
- Willingness to work from the Shoreditch & Vauxhall offices at least twice a week
- Availability to work occasional Saturdays

Qualifications
No specific qualifications required; a positive attitude and eagerness to learn are key.