Location
Kilburn, working across Lloyds and Halifax branches within a reasonable distance.

Hours
35 hours per week, including Saturdays. Full-time working pattern.

Salary
£31,132 increasing to £31,882 after 6 months in role. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, with the opportunity to earn up to £38,107 at the highest skill level.

About the Role
Begin your journey in one of our branches, providing face-to-face support to customers. You will learn, grow, and develop within an inclusive organisation with genuine values focused on putting people first and making a difference to customers, businesses, and communities. Over time, opportunities will arise to transition into a range of roles such as helping customers over the phone from home, delivering outstanding service remotely via social media, web-chat, and remote advice video calls.

Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we offer careers, not just jobs. All new colleagues spend a minimum of 12 months in a customer service role, mastering new skills, handling more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This foundation helps you develop a deep understanding of our customers, services, and values. After this, we support you in exploring a wide range of career opportunities across the Group in specialist areas including Digital, Operations, Fraud, Financial Planning, and leadership roles.

About Us
We are committed to building a truly sustainable business and a workplace where people love to work. We seek colleagues who are excited to push boundaries, make change happen, and grow with purpose.

Experience
No previous financial services experience required. We value honesty, genuineness, and a passion for helping people with their finances.

About You
You are a people person with the ability to quickly build relationships and provide customers with a fantastic experience. You show empathy, act with care and integrity, take time to resolve queries, and give customers confidence in the service you provide. You are committed to delivering on promises and going above and beyond for customers. You are a genuine teammate who collaborates closely with colleagues to meet customer needs. If working in a hybrid location, you will need to meet homeworking criteria such as having a quiet, private room and a stable internet connection.

Qualifications
No formal qualifications are required for this role. A positive attitude, willingness to learn, and commitment to personal development are essential.

Benefits
- Generous pension contribution of up to 15%
- Annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits adaptable to your lifestyle, including discounted shopping
- 22 days' holiday (increasing over time) plus bank holidays
- Wellbeing initiatives and generous parental leave policies
- Annual salary reviews on 1 April as part of our pay review process