Professional Responsibilities Proactively manage information requests from Trust staff including first point of contact for support and advice on manual and ad-hoc information collection issues. Analyse and diagnose user requests which will include situations and information, which are wide ranging and require judgement and expertise to decide on the best course of action. Escalate where appropriate. Act as the first point of contact for resolving all queries; this includes telephone and written enquiries regarding data Advise on the interpretation of data and of reports, providing explanation and clarification as required. Responsible for planning and organising work load to meet operational requirements Provide correspondence, letters, emails and other documents from written copy, follow verbal instructions and generate own correspondence as required To provide advice and regular training on data management to a range of staff groups. Information management and data quality Responsible for modifying and validating the databases and to support any development work. Maintain databases and ensure their security and compliance with the data protection act. Accurately and efficiently enter data on to current databases. This will require a high level of attention to detail and accuracy. Create and manipulate reports from the current databases to provide information as required, this will include regular reports and ad hoc report. Undertake analysis of data to support the delivery of the service Ensure appropriate confidentiality of records and information (verbal, written and computerised). Maintain the flow of information to all user groups providing both user feedback and information Provide advice to the department staff on the preferred way in which data collection should be undertaken in accordance with policies To constantly review, streamline and update processes for recording data, in order to improve data quality within the service. To take part in decision making and influence departmental changes, and contribute to and participate in review of systems, policies and procedures Assist in planning in advance with the team to provide databases that will meet the needs of the service/project. Other Liaise with staff locally and nationally to create appropriate data collection methods and provide reports. Identify and recommend changes to procedures within the service which will improve the quality of service to patients Assist with Departmental duties as directed by line manager To support audit and survey work on behalf of the department. Work under own initiative seeking advice when necessary and identify areas for improvements Carry out other departmental duties commensurate with role. Financial Management To support the administration of shared departmental resources Education & Professional Development To support the induction of new staff within the department