Location
Surbiton, Royal Borough of Kingston Upon Thames

Hours
Saturday and evening shifts (specific hours to be confirmed)

Salary
£29,436 per annum

About the Borough
Located in zone 6 with excellent transport links in and out of London, Kingston is a vibrant and diverse university town that fosters a strong sense of community among its residents. The borough boasts an idyllic riverside setting, a mix of modern and historic town centres, excellent shopping, great restaurants, and extensive open parklands and cycle routes, making it an enjoyable place to live and work.

About the Service and Team
You will join the Residents and Communities team within the Council, working as part of the Library Service. The service is undergoing an exciting transformation to make the borough a destination for culture and heritage. Kingston Library Service is continually evolving, updating frontline services and enhancing engagement with residents, communities, and partners. The service supports activities for all ages, promoting reading, learning, and digital resources, and embraces new technologies to provide efficient customer support.

About the Role and Our Ideal Candidate
The Council is committed to delivering excellent outcomes for its communities through an agile and continuously improving organisation. The ideal candidate will enjoy interacting with the public and demonstrate energy and dedication to helping others. Key responsibilities include:
- Undertaking routine tasks such as shelving, issuing, and discharging library materials flexibly
- Promoting self-service options and assisting customers in their use
- Supporting and promoting library activities, including reading, learning, and digital resources
- Covering shifts in other libraries as required

Our Offer to You
We are committed to nurturing talent and supporting career growth in a friendly, collaborative environment. Your ideas will be encouraged and supported by a dynamic management team. Benefits include:
- Generous annual leave entitlement of 25-32 days plus bank holidays (pro-rata for part-time)
- Enhanced maternity, paternity, shared parental, adoption, and dependents leave
- Three volunteering days per year in Kingston
- Hybrid working options (role dependent)
- Flexible and agile working arrangements with Google Chromebooks
- Access to a learning and development portal
- Discounts at local shops, restaurants, gyms, and leisure centres
- Interest-free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Electric vehicle leasing scheme
- Confidential health, wellbeing, and counselling support

Application Process
Please apply online outlining your skills, abilities, and experience relevant to this role. We value authenticity and look for candidates who demonstrate their own motivation and alignment with our STAR values. The closing date is indicative; early applications are encouraged as the vacancy may close once sufficient applications are received. We anonymise applications to reduce bias and promote diversity in our workforce.

Additional Information
We are proud to be a diverse and inclusive employer, welcoming applications from underrepresented groups. We offer family-friendly policies, flexible working, staff engagement forums, and inclusive networks. We are a disability confident employer and guarantee to interview all disabled applicants who meet the minimum criteria. As a London Living Wage Employer, all employees receive the London Living Wage regardless of contract type or length. Sponsorship for work visas is considered on a case-by-case basis and subject to eligibility and budget.

Experience
Previous experience in customer service or library environments is desirable but not essential. A positive attitude and willingness to learn are key.

About You
You will be enthusiastic, energetic, and enjoy working with the public. You should be adaptable, able to work flexibly across different shifts and locations, and committed to supporting community engagement and inclusion.

Qualifications
No formal qualifications are required for this role, but candidates should demonstrate good communication skills and a commitment to delivering excellent customer service.