Location
Farringdon, London

Hours
Full-time (37.5 hours per week)

Salary
£77,801 - £81,895 per annum

About the Role
We are seeking a talented Digital Product Manager for an 18-month fixed-term maternity cover to help develop our homeownership digital services offer. You will lead a multi-disciplinary agile digital product team to develop multiple digital products including websites, an online customer services platform, and Salesforce CRM. Your work will focus on increasing sales, improving customer satisfaction and service efficiency, and enabling innovation.

The SoResi brand is known for innovation and continuous improvement. You will work to enhance the efficiency of our homeownership resales and staircasing services by increasing self-service options for buyers and sellers, automating key aftersales processes such as property share valuations, and creating a user experience that exceeds top digital residential brands, driving sales through multiple platforms.

You will also realign the SoResi and MTVH websites to create a seamless flow for buyers transitioning from SoResi to MTVH, delivering a user-centric homeownership services experience that encourages self-service and nudges users towards preferred channels.

In addition to homeowner services, you will develop a new B2B services offering through the innovative SoResi Partnerships brand. This includes improving the positioning of partnership services on soresi.co.uk, creating user journeys, and developing CRM functionality to support partner relationship and lead management.

Your responsibilities include creating and communicating a strategy and outcome-oriented roadmap for digital homeownership services, informed by user needs, the overall digital service strategy, and company goals. As Product Owner, you will provide day-to-day product direction for our in-house digital product development team of developers, UX designers, and researchers, while working closely with residents, business stakeholders, and service leads.

If you are motivated to develop digital services with impactful social outcomes in a supportive learning environment, this is an excellent opportunity for you.

Experience
- Proven experience as a Digital Product Manager or delivering customer-focused digital products.

About you
- Customer-focused with a strong commitment to delivering quality services.
- Excellent communication and influencing skills, able to articulate a clear vision for digital services.
- Able to question the status quo and effectively influence, plan, and deliver change within a service area.
- Skilled at building and maintaining relationships to achieve positive organisational outcomes.
- Comfortable working flexibly across cultures and organisational boundaries.

Qualifications
No specific qualifications are stated, but relevant experience and skills in digital product management are essential.