Location
Farringdon, London, EC1N 8JS or Nottingham, NG9 1LA

Hours
37.5 hours per week - Permanent - This role is also eligible for our smarter working policy.

Salary
London: £30,983 - £32,613
Nottingham: £26,887 - £28,303

About the Role
As a Service Charge Administrator, you will report to the Service Charge Team Manager and provide vital administrative support to our busy service charge teams. Your primary responsibility is to ensure all assigned work is handled promptly while maintaining consistently high standards and meeting deadlines to deliver a quality service to our customers. You will collaborate closely with the service charge team to help achieve their targets and engage with customers, external stakeholders, and key internal teams to ensure an excellent customer experience.

Your duties will include:
- Responding to customer enquiries regarding all aspects of service charges in line with service expectations and key performance indicators
- Delivering statutory and non-statutory processes associated with service charges and the wider Home Ownership & Service Charge teams
- Ensuring processes are carried out effectively and in line with policy, procedure, and legislation
- Monitoring and managing team mailboxes, CRM work items, e-forms, and correspondence
- Working with third party suppliers such as energy providers and managing agents to ensure services are managed and billed appropriately
- Performing general administration tasks for the team, including scanning, filing, raising Purchase Orders, and processing invoices

Experience
Previous customer service or administrative experience is essential. Demonstrates a proactive, can-do, problem-solving approach with a high level of attention to detail.

About you
You have the ability to understand legal processes and interpret financial information. You are confident using a broad range of IT systems and able to work collaboratively across teams and departments to achieve shared goals.

Qualifications
Not specifically stated, but a strong aptitude for administration, customer service, and compliance with policies and legislation is required.