Location
London, EC1N 8JS – Hybrid Working

Hours
Part Time Permanent - 32.5 hours per week

Salary
£31,772 - £33,445

About the Role
We are looking for a Homeownership Specialist to provide a fast, responsive, and customer-focused service to our leaseholders. You will guide customers through Home Ownership services, ensuring they receive the right information at the right time and that all processes are delivered in line with legislation, policy, and service standards. Key responsibilities include delivering frontline customer support for homeownership enquiries such as Right to Buy / Right to Acquire, lease extensions, re-mortgaging, transfers of ownership, home improvements, sub-letting, and alterations. You will liaise with solicitors and internal teams to provide legal information within deadlines, including management packs, notices, deeds of covenant, and deeds of variation. The role involves carrying out Section 20 consultations, preparing documentation for formal challenges including First Tier Tribunal cases, and attending hearings when required. You will provide advice to customers, Local Housing Managers, and internal teams, ensure statutory and non-statutory homeownership processes are completed accurately and compliantly, attend and occasionally chair residents’ meetings, and undertake sub-letting breach investigations.

Experience
Experience in homeownership services or a related field is desirable, with a strong understanding of relevant legislation and best practices.

About you
Strong communication and customer service skills with a proactive, problem-solving approach. Good attention to detail and ability to interpret legal and financial information. Confident using IT systems, including Word and Excel.

Qualifications
Relevant qualifications or experience in housing, property management, or legal administration would be advantageous but are not explicitly required.