Location
Barbican Support Centre, London | Hybrid Working

Hours
Full Time - 37.5 hours per week

Salary
Negotiable, competitive salary available depending on experience

About the Role
Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes, we are committed to the UK's wellbeing. We are seeking an experienced and highly capable Technical Product Owner to lead the replatforming of Nuffield Health's gym membership technology. This includes moving to a new Membership Management System (MMS), launching a new member-facing app, introducing a Unique Customer Identifier (UCI) to unify member records across channels, and delivering personalised onboarding, workout journeys and Salesforce-led member communications.
This is more than a like-for-like migration; it is an opportunity to provide members with a simpler, more connected and personal experience while making our systems more reliable, secure and efficient.
You will be accountable for translating the technical vision and programme OKRs into a clear technical roadmap, a prioritised backlog and well-defined integrations. You will collaborate closely with data, security, design, operations, clubs and delivery partners to ensure the platform is built correctly, integrated properly and ready for a safe launch.
Key responsibilities include:
- Translating strategic objectives and OKRs into technical product outcomes, roadmap priorities and delivery goals across MMS, UCI platform and Salesforce
- Owning and refining the technical backlog prioritised by member value, OKR contribution, risk, effort and technical debt
- Managing relationships with strategic delivery partners and suppliers to ensure measurable value
- Overseeing data migration and cutover approach to protect data quality and avoid disruption
- Setting release-readiness criteria including test coverage, defect tolerance, rollback plans and monitoring
- Facilitating sprint planning, refinement and reviews focusing on outcomes
- Building trusted senior stakeholder relationships and communicating technical risks and options clearly

Experience
- Significant experience as a Technical Product Owner, Technical Product Manager or equivalent on complex, high-volume customer-facing platforms
- Strong understanding of API-led integration, event-driven architecture, identity and customer data management including identity resolution and master data concepts
- Experience with membership, subscription, booking or payments platforms
- Experience in fitness, leisure or healthcare sectors is a bonus
- Proven experience in data migration or major platform replacement including cutover planning and risk management
- Ability to balance revenue-driving features with vulnerability management, maintenance and technical debt reduction
- Familiarity with Agile methodologies (Scrum or Kanban) and tools such as Jira and Confluence
- Proven ability to manage suppliers and hold partners accountable for quality and delivery
- Excellent communication skills with ability to engage and influence stakeholders at all levels
- Interest and enthusiasm for AI and its potential to improve work processes

About you
Passionate about delivering high-quality digital products that improve customer experience. Collaborative and proactive with strong stakeholder management skills. Motivated by challenges and continuous improvement. Committed to working in a fast-paced, evolving environment with a focus on outcomes.

Qualifications
No specific qualifications are mandated; however, relevant certifications or training in product ownership, Agile methodologies or technical domains will be advantageous.