Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Zooplus is one of Mars' largest and most strategic eCommerce customers in Europe. With increasing access to customer data and rapidly evolving technology, this role offers an exciting opportunity to identify and unlock new sources of category and mutual growth. As the eCommerce Category Growth & Data Innovation Manager, you will join the Zooplus Customer Team to accelerate how eCommerce category growth opportunities are identified and activated.

Sitting at the intersection of eCommerce, Category Management, Data and Technology, you will combine a deep curiosity for the digital shopper with strong commercial thinking and a passion for data and technology. Your role will involve using customer, shopper, and category data to identify growth opportunities, supporting the SRM team to improve Price Pack Architecture effectiveness, aiding the development of assortment strategies, and turning complex insights into clear commercial actions both internally within Mars and externally with Zooplus.

You will explore how data, advanced analytics, and AI can help work differently and make better decisions. While you do not need to be a data scientist or technology specialist, curiosity about technology’s potential, the ability to identify relevant commercial use cases, and the drive to turn ideas into practical solutions are essential.

This is an exciting opportunity to work with Europe's leading online pet retailer and play a key role in accelerating data-led category growth within Mars Pet Nutrition Europe.

Key Responsibilities
1. Identify & Unlock eCommerce Category Growth Opportunities: Proactively identify category and commercial growth opportunities by combining customer, shopper, category, and market data. Build a deep understanding of digital shopper missions, behaviours, and journeys to identify opportunities across search, navigation, assortment, merchandising, content, and conversion. Support the SRM team in driving Price Pack Architecture effectiveness for Zooplus, using data and shopper insights to identify gaps and opportunities across pack formats, price points, and shopper missions. Support the development of eCommerce assortment strategies to optimise range and better meet digital shopper needs. Conduct category and shopper deep dives to identify emerging trends, unmet needs, and areas of underperformance, translating findings into clear commercial recommendations. Partner with the Zooplus Customer Team and cross-functional teams to turn identified opportunities into actionable customer initiatives and Joint Business Planning priorities.

2. Analyse Performance & Measure What Drives Growth: Build a clear and holistic view of category, shopper, and customer performance by connecting relevant internal and external data sources. Track and analyse key business and category performance indicators, identifying drivers behind performance changes and areas requiring further investigation. Conduct targeted analytical deep dives to understand performance changes and translate findings into clear implications and recommended actions. Develop practical and repeatable performance measurement approaches for key category and commercial initiatives. Measure the impact of growth initiatives, identifying what works, where execution can be improved, and opportunities to optimise future activity. Turn complex analysis into simple, compelling, and action-oriented performance stories for Mars and Zooplus stakeholders.

3. Explore Data, Technology & AI as Growth Enablers: Identify commercial opportunities where data, advanced analytics, automation, or AI could improve shopper understanding, decision making, or eCommerce execution. Translate business challenges into clear use cases and partner with Data & Technology and Analytics teams to explore and develop solutions. Support and lead pilots with new tools, technologies, and analytical approaches, helping define the opportunity, test solutions, and measure commercial impact. Support adoption and scaling of successful solutions within the Zooplus Customer Team and the broader Pet Nutrition Europe organisation. Stay curious about emerging technologies and external innovations that could improve eCommerce category management and commercial decision making.

4. Turn Insights into Commercial Action: Act as a category growth partner to the Zooplus Customer Team, embedding data and insights into customer plans and commercial decision making. Develop compelling, insight-led category growth narratives and customer recommendations. Partner across Sales, Category, Marketing, Retail Media, Supply Chain, and Data & Technology to translate identified opportunities into executable growth initiatives. Support alignment around priority opportunities, establishing clear actions, ownership, and measures of success. Use performance learnings and shopper insights to recommend opportunities to optimise and improve execution.

5. Build New Capabilities & Ways of Working: Champion a data-led, digitally curious, and experimental mindset across the Zooplus Customer Team. Identify opportunities to simplify and automate existing processes, reducing manual analysis and increasing time spent on insight and action. Develop practical tools, frameworks, and best practices that improve eCommerce category decision making. Share relevant trends, tools, and new capabilities with the broader team, helping build confidence in the use of data, technology, and AI. Act as a connector between commercial teams and Data & Technology specialists, helping translate business needs and technical capabilities in both directions.

Why this job?
- European scope with the opportunity to contribute to digital commerce growth across Pet Nutrition Europe.
- Partner with Zooplus, Europe's leading online pet retailer and a top customer within Pet Nutrition Europe.
- Play a key role in identifying and activating new eCommerce category growth opportunities.
- Work at the intersection of eCommerce, Category, Data, and Technology and explore how AI and emerging capabilities can improve commercial decision making.
- Exposure to senior Mars and Zooplus stakeholders and a broad cross-functional network.
- Work with a diverse and talented team of Associates across Europe.

What can you expect from Mars?
- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose-driven company striving to build the world we want tomorrow, today.
- Strong focus on learning and development support from day one, including access to Mars University.
- An industry-competitive salary and benefits package, including company bonus.

Experience
- Strong commercial and category management experience, ideally within eCommerce, digital commerce, or customer development.
- Highly analytical with the ability to connect multiple data sources and turn complexity into clear insights and commercial opportunities.
- Experience supporting Price Pack Architecture effectiveness and assortment strategy development is advantageous.
- Proven ability to translate business challenges into analytical, data, or technology use cases and work effectively with specialist teams.
- Strong storytelling and influencing skills, with the ability to simplify complex topics and engage internal and external stakeholders.
- Strong cross-functional collaboration and stakeholder management skills.

About you
- Deep curiosity for the digital shopper and understanding of key levers driving category growth and conversion online.
- Passionate about data, technology, and AI, with the curiosity and drive to explore emerging capabilities.
- Proactive and action-oriented, confident to challenge existing ways of working and test new approaches.
- Commercially minded with strong judgement and ability to move from insight to recommendation and action.
- Collaborative