Location
London, United Kingdom (Hybrid working from London or Brighton offices)

Hours
Full Time, Hybrid working pattern

Salary
Negotiable

About the Role
At ICHI, our work is only as strong as the people behind it. We are seeking a proactive, high-energy External Resourcing Manager to be the definitive bridge between our studio and the world’s best creative and production talent. This is not just a booking role; you will be the face of ICHI to the external market, responsible for curating an elite bench of freelancers, contractors, and partners to ensure the right skills are available the moment a project begins. You will blend sharp intuition with operational rigour to ensure every external hire is a best-in-class fit for our culture and clients.

You will work closely with senior leadership across the agency to shape how we work, taking ownership and bringing a people-first energy to everything you do. Key responsibilities include talent scouting and curation, maintaining a comprehensive knowledge of our external network, strategic matchmaking with producers and creatives, leading fee and contract negotiations, qualifying external partners and suppliers, and collaborating with operations to evolve onboarding tools and freelance workflows. You will also help build seamless workflows between UK and North American teams and support internal scheduling during high-volume periods.

ICHI is part of Keywords Studios and is committed to diversity and inclusion, valuing a diverse workforce that elevates the great work we do.

Experience
Proven experience in talent management, traffic management, resource management, or high-volume creative recruitment within a medium to large-sized agency. Confidence working with production teams to draft and execute contracts. Experience managing complex data such as availability, rates, and skills with precision. Familiarity with resource management software or CRM tools.

About you
Deep industry knowledge with the ability to distinguish between good and great portfolios and understand the nuances of creative roles and their tools. Strong compliance awareness, including IR35 and employment legislation. A proactive mindset that anticipates production bottlenecks rather than just filling seats. Exceptional communication skills, friendly, passionate, and persuasive, able to represent ICHI’s values and negotiate firmly but fairly. Strong business intuition to identify partners aligned with company goals while protecting ICHI’s unique selling points and competitive edge.

Qualifications
Relevant experience and skills as outlined above. No specific formal qualifications required, but a solid understanding of industry standards, compliance, and resource management is essential.