Location
Hammersmith & Fulham College, London

Hours
Full Time - 36 hours per week

Salary
£29,932 – £34,907 per annum (inclusive of London weighting)

About the Role
As a Flexible Learning Officer, you will play a key role in supporting the delivery and development of West London College’s Flexible and Distance Learning provision. Working closely with the Customer Service & Learning Experience Coordinator, you will help ensure learners receive a responsive, inclusive and high-quality experience throughout their learning journey.

You will be a key point of contact for prospective and existing learners, responding to enquiries, providing accurate information and resolving issues promptly and professionally. You will monitor learner progress, maintain accurate records and support learners with attendance, retention, achievement and progression.

The role also involves supporting enrolment activities, collaborating with College teams, suppliers and stakeholders, and contributing to the continuous improvement of Flexible and Distance Learning programmes, processes and learner services.

The College is committed to safeguarding and promoting the welfare of all learners and expects its staff to share this commitment. You will be required to comply with safeguarding policies and complete mandatory training to protect children, young people and vulnerable adults.

West London College values equality, diversity and inclusion and expects all employees to actively support these principles in service delivery and employment.

Experience
Experience in customer service or learner support is desirable but not essential. A proactive, organised and learner-focused approach is required.

About you
- Strong verbal and written communication skills, with an excellent telephone manner.
- Excellent customer service and interpersonal skills, professional and approachable.
- Strong organisational skills with the ability to prioritise and manage a varied workload.
- Excellent attention to detail and accuracy when maintaining learner records.
- Proactive problem-solving skills with the ability to resolve enquiries and escalate issues appropriately.
- Strong digital skills, including experience with CRM systems, learning management systems, and Microsoft Office or Google Workspace.
- Ability to work collaboratively with colleagues, suppliers and stakeholders, while using your own initiative.
- Willingness to learn and adapt to new systems, processes and ways of working.
- Commitment to confidentiality, equality, safeguarding and maintaining high professional standards.

Qualifications
No specific qualifications are required, but relevant experience and a commitment to continuous professional development are valued.