Location
London, London

Hours
Full Time

Salary
Negotiable

About the Role
The Fraud Investigations Manager plays a critical role in protecting Argos and its customers by leading the day-to-day investigation of suspected and confirmed fraud. With the majority of fraud arising through ecommerce and digitally enabled customer journeys, this role focuses heavily on online transactions, accounts, payments, promotions, fulfilment, and related activities, while maintaining oversight of fraud across stores, contact centres, logistics, and Nectar.

Reporting to the Fraud Risk Manager, you will lead a team of two Investigation Specialists, ensuring complex fraud cases are prioritised, investigated, and documented consistently, objectively, and lawfully. You will transform data, digital evidence, and intelligence into clear investigative outcomes and practical recommendations that reduce loss, protect customers and colleagues, strengthen controls, and prevent repeat fraud.

Key responsibilities include leading and prioritising the fraud investigation workload based on risk and impact, managing and developing your team, conducting complex end-to-end investigations, analysing ecommerce and behavioural data to identify fraud patterns, coordinating cross-functional investigations, producing detailed investigation reports, supporting criminal and civil outcomes, recommending control improvements, maintaining case governance, and sharing learning to prevent further loss.

Argos is a digital-led UK retailer serving millions of customers through multiple channels, offering a dynamic environment to learn, grow, and shape your career. You will work alongside talented colleagues across various functions to deliver exceptional customer experiences and drive the business forward.

Experience
- Strong experience leading complex fraud investigations within ecommerce, digital, payments, or customer-account environments, including evidence gathering, interviewing, and case management.
- Proven ability to analyse transaction, payment, account, and behavioural data to identify fraud patterns, linked activity, and emerging threats.
- Demonstrable people-management skills, including managing workloads, setting standards, coaching, and developing investigators.
- Experience producing investigation plans, evidence packs, case reports, and clear, evidence-based recommendations.
- Experience identifying fraud control weaknesses and recommending improvements to detection rules, processes, systems, or customer journeys.
- Experience working across multiple business functions and external partners to progress investigations and support criminal, civil, disciplinary, or asset-recovery outcomes.

About you
- Strong knowledge of fraud investigation in ecommerce, digital, payments, or customer-account environments.
- Excellent analytical capability with the ability to interpret complex data and connect information across systems and customer journeys.
- Good working knowledge of relevant criminal and civil law, rules of evidence, data protection, and lawful information-sharing.
- Sound judgement and integrity, able to manage sensitive information and assess competing risks.
- Strong communication and influencing skills, confident working across diverse teams and external agencies.
- Understanding of fraud-detection tools, screening rules, or data-led investigative methods.
- Strong planning and organisational skills with resilience and flexibility to manage complex cases and changing priorities.
- Knowledge of retail, loyalty, or Nectar-related fraud is valuable but not essential.

Qualifications
While specific qualifications are not detailed, the role requires strong expertise in fraud investigation, analytical skills, people management, and knowledge of relevant laws and commercial environments. A commitment to continuous learning and development is expected.