Location
London, London

Hours
Full Time

Salary
£10,000 per month

About the Role
The Fraud Risk Manager plays a critical role in protecting Argos and Nectar by leading the proactive identification, assessment, and investigation of suspected and confirmed fraud. This role safeguards financial performance, customers, colleagues, brand reputation, and legal and regulatory compliance by ensuring fraud risks are understood and effectively addressed. Reporting to the Head of Central Operations, the Fraud Risk Manager provides Argos-wide fraud oversight and collaborates across Retail, Digital, Technology, Contact Centres, Logistics, Finance, People, Legal, Loss Prevention, and Nectar teams.

The role involves leading complex and sensitive investigations, turning intelligence into actionable insights, and making clear recommendations to strengthen controls, reduce losses, and prevent fraud recurrence. Key responsibilities include delivering the Argos fraud risk plan, managing end-to-end investigations, using data and intelligence to identify fraud trends and vulnerabilities, advising senior leaders, maintaining fraud governance and standards, leading and developing investigation teams, and building relationships with external agencies and partners to enhance fraud prevention and asset recovery.

This position requires strong leadership, analytical skills, and the ability to influence across multiple functions while maintaining compliance with relevant laws and data protection requirements. The Fraud Risk Manager will also oversee supplier performance and expenditure within delegated authority to ensure cost-effective, risk-based activity that delivers measurable value.

Experience
- Significant experience leading complex end-to-end fraud investigations, including evidence gathering, interviewing, case management, and root-cause analysis.
- Proven experience developing and delivering fraud risk plans or strategies, using intelligence and emerging threats to set priorities and reduce fraud exposure.
- Strong analytical skills with experience using data and intelligence to identify fraud trends, vulnerabilities, and control weaknesses, translating these into practical recommendations.
- Demonstrable experience identifying weaknesses in systems, processes, or controls and implementing improvements to prevent or reduce repeat fraud and financial loss.
- Proven leadership and people-management experience, including setting direction, managing investigation teams, and developing fraud and investigative capability.
- Experience advising and influencing senior stakeholders and working with external parties such as law enforcement, external agencies, suppliers, or industry partners on complex or sensitive fraud matters.

About You
- Strong knowledge of fraud risk management and complex investigations in a commercial environment.
- Sound understanding of relevant criminal and civil law, the criminal justice system, rules of evidence, data protection, and lawful information-sharing.
- Excellent communication and influencing skills with the judgement and credibility to advise senior stakeholders and collaborate effectively with law enforcement and external agencies.
- Ability to make balanced decisions in complex or ambiguous situations, prioritising activity based on risk, customer and colleague impact, potential loss, and likely value.
- Strong planning and prioritisation skills with flexibility to support serious cases and travel to Argos locations when required.
- Knowledge of retail, digital, payments, loyalty, or customer-service fraud risks is valuable, but transferable fraud and investigation expertise is equally important.

Qualifications
- Relevant qualifications or certifications in fraud risk management or investigations are advantageous but not explicitly required.
- Commitment to continuous professional development and staying current with fraud risk trends and best practices.