Location
Wood Green Library, 187 High Road, London, N22 6DS

Hours
36 hours per week

Salary
PO1 (£40,182 – £42,060)

Contract Type
Fixed term contract (18 months from start date)

About the Role
Are you passionate about helping people and making a difference in your community? As a Frontline Officer, you will be the first point of contact for residents, customers and partners, providing a professional, responsive and customer-focused service. You’ll handle a variety of enquiries, support individuals to access the right services, resolve issues efficiently and ensure every interaction delivers a positive experience. This is a rewarding opportunity for someone who enjoys problem-solving, communicating with diverse audiences and working in a fast-paced environment.

About the Team
You’ll join a dedicated and supportive team committed to delivering excellent frontline services. Working collaboratively with colleagues across multiple departments, the team takes pride in helping customers, sharing knowledge and continuously improving the service they provide. With a strong focus on teamwork, respect and customer satisfaction, this is an environment where your contribution is valued and where you can develop your skills while making a genuine impact every day.

About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work. We recognise the benefits of a diverse workforce and welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days plus bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Experience
Experience of working with customers, handling enquiries and using digital systems would be beneficial but is not essential.

About You
We are looking for a confident and proactive individual with excellent communication and customer service skills. You will be organised, adaptable and able to manage competing priorities while maintaining a positive and professional approach. Most importantly, you will have a genuine commitment to helping people, a willingness to learn and the ability to build effective relationships with colleagues and customers alike.