Location
Royal Brompton Hospital, Sydney Street, London

Hours
Full time, including evenings, early mornings, weekends, and unsocial hours as required

Salary
£31,554 per annum

About the Role
As General Catering Supervisor, you will be responsible for the smooth operation of staff catering services and customer satisfaction across the hospital. This includes managing daily functions delivery and collection, vending services, and retail catering outlets as determined by the Trust. You will oversee catering services during unsocial hours, often working alone during evenings, early mornings, and weekends.

You will work closely with the management team, dieticians, and nursing staff to meet patient and ward catering needs, ensuring compliance with food safety rules and regulations. Your responsibilities include supervising food standards served to patients, staff, and visitors, liaising with chefs regarding menus, food ordering, portion control, and waste management.

You will manage the professional development and performance of catering staff, monitor patient meal numbers and customer data, and ensure quality control against agreed service level agreements. You will also be responsible for COSHH compliance, instructing staff on safety matters, and adhering strictly to food hygiene practices in line with departmental policies and legal regulations.

Additional duties include supporting service development through new technology, assisting with budgetary control to reduce wastage, supporting cash handling procedures, and ensuring floats are prepared for shifts. You will maintain daily contact with patients, customers, and nursing staff to record satisfaction and report compliments or complaints.

This role requires strong leadership to plan staffing levels, coordinate work efficiently, and maintain high standards of service across wards, retail outlets, and hospitality areas. You will also collaborate with other departments such as infection control, nursing, and dietetics to provide a cost-effective and high-quality catering service.

Quality assurance duties include carrying out random product checks, auditing team tasks according to SOPs, and reporting findings to management. You will also collect and analyse data to support senior management in identifying service shortfalls and trends.

Experience
Proven experience in catering supervision or a similar role within a healthcare or large-scale catering environment is desirable. Experience in managing staff, budgets, and food safety compliance is essential.

About you
You are a motivated and organised individual with strong leadership skills and the ability to work independently during unsocial hours. You have excellent communication skills and the ability to liaise effectively with multidisciplinary teams including clinical and management staff. You are committed to maintaining high standards of food hygiene, safety, and customer service.

You demonstrate a proactive approach to problem-solving, staff development, and service improvement. You are able to manage multiple priorities efficiently and maintain accurate records and reports.

Qualifications
Relevant food safety and hygiene qualifications are required. Additional qualifications in catering management or hospitality are advantageous. You must have a good understanding of COSHH regulations and health and safety standards applicable to catering services.