Location
London

Hours
Full Time

Salary
£45,000 per annum

About the Role
Step into a leadership role where hospitality, retail, and events come together across a dynamic, multi-site environment. You will report directly to the Accounts Manager and work closely with the Events and Hospitality Lead. This is a fantastic opportunity to oversee six vibrant, multi-tenant locations that combine public-facing retail, bar, and event spaces.

You will lead a team of five supervisors across multiple sites, bringing energy, structure, and commercial awareness to day-to-day operations. Responsibilities include analysing sales performance and trends, delivering impactful seasonal marketing activations, and ensuring excellence in compliance, audits, and health & safety standards across all locations.

If you thrive in a fast-paced, people-focused environment and have experience managing large teams or multi-site contracts—particularly within retail and bar settings—this role offers a chance to make a real impact.

We believe that it is our people that set us apart, which is why you will be supported in an inclusive environment that encourages growth and celebrates diversity. We invest in your development with ongoing training to ensure you have the skills and knowledge to thrive, while guaranteeing a good work-life balance because we believe people excel when they can take care of themselves.

Key responsibilities include:
- Reporting directly to the Accounts Manager, supporting overall commercial and operational performance
- Working in close partnership with the Events & Hospitality Lead to align service delivery
- Overseeing operations across 6 multi-tenant, public-facing locations
- Leading, managing, and developing a team of 5 supervisors and wider site teams
- Ensuring consistent, high-quality customer experience across retail, bar, and event spaces
- Monitoring and reporting on site-level performance, including sales, average transaction value, and emerging trends
- Driving commercial performance through proactive decision-making and continuous improvement
- Planning and delivering seasonal marketing campaigns, presenting proposals to clients
- Maintaining full compliance with Health & Safety standards and company policies
- Building strong relationships with clients, tenants, and stakeholders across all locations

Benefits
28 days holiday including bank holidays plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts available on Perkbox app including high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

Experience
Proven experience in a multi-site or large team management role
Background in retail and/or bar/hospitality environments
Strong leadership and people management skills
Commercially minded with experience analysing performance data
Confident in client-facing situations and presentations
Solid understanding of Health & Safety and compliance requirements
Highly organised with the ability to manage multiple priorities across sites

About you
You thrive in a fast-paced, people-focused environment and are motivated to lead and develop teams. You bring energy, structure, and commercial awareness to your work and are confident building strong relationships with clients and stakeholders. You are adaptable, proactive, and committed to delivering excellent customer experiences across diverse settings.

Qualifications
Relevant qualifications or experience in hospitality, retail, or events management are desirable but not essential. A commitment to ongoing learning and development is expected.