Location
London

Hours
45 hours per week over 5 days

Salary
£40,000 - £47,500 per year + tronc + bonus

About the Role
In 2012, Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first pizzeria on Dean Street. Today, Pizza Pilgrims has over 20 award-winning pizzerias across the UK, its own Pizza Academy running daily training workshops, and is proud to be a BCORP certified company.

We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle to make the best Neapolitan pizza every day. At Pizza Pilgrims, we aspire to create an inclusive environment where everyone can be themselves, feel genuinely cared for, and have equal opportunities for growth and progression. We are committed to building a diverse team that respects a variety of voices, identities, backgrounds, experiences, and perspectives, creating genuine happiness just like our pizzas do.

As a Restaurant General Manager, you will be a specialist in creating lasting pizza memories and amazing pizzeria vibes, ensuring every guest leaves with a full belly and is already planning their next visit. Your responsibilities will include:
- P&L Management
- Recruitment and Internal Development
- Stock Management
- Team Training
- Health & Safety, Food Quality & Audit Management
- Customer Feedback
- Business Planning & Reporting

While skills are important, representing our values is equally essential. These values shape our team culture:
- Push Yourself: We believe learning new skills and stepping out of your comfort zone helps us improve as a team.
- Be Yourself: Bring your personality to work. Your hair colour is yours, tattoos are cool, and we love hearing about your interests outside work.
- Respect Others: Everyone is welcome at Pilgrims. We are committed to creating an inclusive environment where people feel they belong.
- Enjoy Yourself: Hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and have fun at work.

What's in it for you?
- Serious career development with 4 new pizzerias opening this year and next
- 28 days holiday plus an extra day for every year worked (up to 5 years)
- After 5 years, a paid 4-week sabbatical on top of your 33 days holiday
- An extra “Happiness Day” holiday to do something you love outside work
- Team trips to Naples and beyond to meet suppliers and try new pizzerias
- Referral bonuses
- Free food and espresso every day with full menu access and deals at other restaurants
- Free after-work drinks (soft drinks, beer or gin)
- Two large company-wide parties annually with all pizzerias closed for these events
- Free pizza when visiting any Pizza Pilgrims location when not working, for you and up to 3 friends

Experience
Proven experience in restaurant or hospitality management is highly desirable. Experience managing teams, P&L, and operational standards is essential.

About you
You are passionate about hospitality and pizza, with strong leadership skills and the ability to create a positive team culture. You embrace our values of pushing yourself, being yourself, respecting others, and enjoying yourself. You are motivated to develop your team and deliver exceptional guest experiences in a fast-paced environment.

Qualifications
Formal qualifications are not specified but relevant hospitality management experience and a commitment to ongoing learning and development are important.