Location
London, London

Hours
Full Time - hours to be discussed

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a General Merchandise Manager at Sainsbury's, you will take responsibility for managing all non-food products, ensuring they are presented fantastically to delight customers. You will oversee smooth daily operations from the shop floor to the warehouse. People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. At times, you may assume overall responsibility for running the store, providing direction and support to colleagues to deliver excellent customer service.

Our management teams are the driving force behind our business. With bold leadership, passion for service, and an eye for opportunity, you will empower teams to raise the bar every day. Whether it’s product availability, safety standards, or seamless daily operations, you will be a hands-on, sleeves-rolled-up changemaker. Your leadership will make work more rewarding for colleagues and shopping a next-level experience for every customer. This is how we bring our purpose to life, one powerful action at a time.

Benefits
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on performance
- Free food and hot drinks for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme to build investment at discounted rates
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to help fulfil your potential
- Cycle to Work scheme offering tax and NI savings on bikes and equipment
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more

We are committed to being an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. We offer enhanced discretionary leave for families, support for carers, resources to support colleagues and teams, internal networks for representation, and a range of development opportunities including mentorship, training, and career progression. We celebrate diversity through initiatives and events fostering a culture of inclusion and respect. Reasonable adjustments during application or interview stages are available upon request.

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven success in delivering exceptional customer experiences and coaching others to raise standards consistently. Experience leading teams in dynamic, customer-facing settings such as retail, food service, or hospitality. Demonstrated ability to deliver against KPIs including sales, stock availability, customer satisfaction, and colleague engagement. Experience managing complex people matters including performance, absence, and formal employee relations cases with confidence and fairness.

About you
Customer-obsessed with a passion for service and coaching teams to deliver the same. A strong leader who can inspire others, drive high performance, and create a thriving culture. Comfortable leading operations independently in the absence of senior management. Hands-on and proactive with a focus on delivering seamless daily operations and excellent customer experiences.

Qualifications
Relevant leadership experience in a high-volume, fast-paced operational setting is essential. Specific qualifications are not detailed but a track record of leadership and operational success is required.