Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Transaction Banking Operations is part of Transaction Banking within the Global Banking Markets Division, providing comprehensive solutions to meet complex treasury challenges by combining digital expertise and financial acumen. The team supports clients throughout their pre-sales, onboarding, implementation, testing, go-live, and early-stage support phases, delivering best-in-class service across payments and transaction flows globally.

As a Senior Associate in TxB Client Services, you will help build and operate the client service capability supporting the launch and controlled growth of the correspondent banking business. You will act as a key point of contact for financial institution clients, owning complex payment and account servicing matters through resolution, supporting launch-readiness decisions, and converting early client and operational insights into scalable processes, controls, and service improvements.

Your responsibilities will include managing strategic client relationships, resolving exceptions, handling escalated inquiries, and ensuring an exceptional client experience. You will collaborate closely with Product, Coverage, Engineering, Compliance, Financial Crime, Risk, Treasury, Network Management, and Operations teams to translate requirements into executable service processes and controls.

The role also involves driving operational readiness deliverables, resolving domestic and cross-border payment issues, executing risk and control measures, adopting AI and automation tools to improve service delivery, and supporting a consistent global service model through training and knowledge sharing.

Experience
- Minimum 3 years of relevant professional experience in transaction banking, cash management, payment operations, or financial institution client service.
- Mandatory prior experience supporting correspondent banking business and servicing bank or financial institution clients.
- Demonstrated knowledge of domestic and cross-border payments, payment investigations, exception management, and relevant payment messaging and clearing or settlement concepts.
- Proven record of service excellence managing financial institution client inquiries and escalations with proactive communication and end-to-end ownership.
- Strong risk and control mindset with experience following procedures, evidencing controls, and escalating issues.
- Practical use of approved AI, automation, or advanced digital tools to improve service delivery, with evidence of output validation, human oversight, confidentiality discipline, and measurable outcomes.
- Strong analytical, problem-solving, written and verbal communication skills with high attention to detail.
- Ability to prioritize competing demands and remain effective in a fast-paced, evolving, and globally coordinated environment.

About You
- Collaborative and able to operate effectively within a global service model.
- Detail-oriented with a strong focus on client experience and operational discipline.
- Proactive in identifying service improvements and automation opportunities while maintaining appropriate controls.
- Comfortable working cross-functionally with diverse teams including Product, Coverage, Engineering, Compliance, and Operations.
- Adaptable and eager to contribute to the launch and growth of correspondent banking capabilities.

Qualifications
- Bachelor's degree or equivalent practical experience.
- Preferred experience supporting the launch, migration, or scale-up of correspondent banking, cross-border payments, or transaction banking capabilities.
- Knowledge of SWIFT-based payment flows, ISO 20022 concepts, nostro reconciliations, investigations, sanctions touchpoints, and payment repair processes.
- Experience defining service metrics, performing root-cause analysis, and converting insights into process or control improvements.
- Practical experience evaluating AI output quality, identifying suitable use cases, and measuring adoption and benefits.