Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Transaction Banking Operations is a key part of Transaction Banking within the Global Banking Markets Division, combining digital expertise and financial acumen to provide comprehensive solutions addressing complex treasury challenges. The team supports clients throughout their pre-sales, onboarding, implementation, testing, go-live, and early-stage support journeys. Post go-live, we deliver best-in-class service across payments and transaction flows on global payment rails. We also collaborate with Product, Risk, and Engineering teams to build and develop new Treasury Products, Services, and Partnerships by managing operational processes, procedures, and controls.

As a Senior Associate in TxB Client Services, you will help build and operate client service capabilities supporting the launch and controlled growth of the correspondent banking business. You will act as a primary point of contact for financial institution clients, managing complex payment and account servicing matters through resolution, supporting launch-readiness decisions, and converting early client and operational insights into scalable processes, controls, and service improvements. Your role will be client-facing, managing strategic relationships, resolving exceptions, handling escalated inquiries, and ensuring an exceptional client experience.

Transaction Banking Operations supports Goldman Sachs' treasury, cash management, and payments offerings for corporate and financial institution clients by designing and executing scalable service, operational, and control capabilities that protect client and firm assets while enabling business growth. The team partners closely with Product, Coverage, Digital, Compliance, and Engineering across the full client and transaction lifecycle.

Key responsibilities include driving operational readiness for correspondent banking launch, owning end-to-end client inquiries, resolving domestic and cross-border payment and account matters, executing risk and control procedures, leveraging AI and automation tools for continuous improvement, and collaborating within a global service model to maintain consistency and scalability.

Experience
- Minimum 3 years of relevant professional experience in transaction banking, cash management, global payment operations, financial institution client services, or treasury services.
- Mandatory prior experience supporting correspondent banking business and servicing bank or financial institution clients.
- Demonstrated knowledge of domestic and cross-border payments, payment investigations, exception management, payment messages, clearing, and settlement concepts.
- Proven record of service excellence managing financial institution client inquiries and escalations with proactive communication and end-to-end ownership.
- Strong risk and control mindset with experience following procedures, evidencing controls, and escalating issues.
- Practical use of approved AI, automation, or advanced digital tools to improve service delivery, with evidence of output validation, human oversight, confidentiality discipline, and measurable outcomes.
- Strong analytical, problem-solving, written and verbal communication skills with high attention to detail.
- Ability to prioritize competing demands and remain effective in a fast-paced, evolving, and globally coordinated environment.

About you
- Experienced in supporting the launch, migration, or scale-up of correspondent banking, cross-border payments, or transaction banking capabilities.
- Knowledgeable in SWIFT-based payment flows, ISO 20022 concepts, nostro reconciliations, investigations, sanctions touchpoints, and payment repair processes.
- Skilled at partnering across Product, Coverage, Engineering, Compliance, and Operations in a global organization.
- Experienced in defining service metrics, performing root-cause analysis, and converting insights into process or control improvements.
- Practical experience evaluating AI output quality, identifying suitable use cases, and measuring adoption and benefits.

Qualifications
- Bachelor's degree or equivalent practical experience.
- Demonstrated ability to consistently deliver against agreed service levels, quality standards, and control requirements.
- Proven ability to maintain clear end-to-end ownership of client-impacting matters, reduce aged and repeat inquiries, and escalate effectively through resolution.
- Commitment to measurable and responsible adoption of approved AI and automation that improves service speed, quality, insight, or capacity without weakening controls or human accountability.
- Ability to build trusted client partnerships, actionable feedback, high-quality procedures, management information, and consistent collaboration across a global service model.