Location
London, Greater London, England

Hours
Full Time

Salary
Negotiable

About the Role
Transaction Banking Operations is a key part of the Global Banking Markets Division, combining digital expertise and financial acumen to provide comprehensive solutions addressing complex treasury challenges. This role supports client success through the entire client journey including pre-sales, onboarding, implementation, testing, go-live, and early-stage support. The team delivers best-in-class service post go-live, managing payments and transaction flows across global payment rails. You will contribute to the build and development of new Treasury Products, Services, and Partnerships by handling operational processes, procedures, and control development. TxB Operations operates globally with offices in Singapore, Bengaluru, London, New York, and Dallas, working as a cohesive global team.

You will play a critical role in building and operating client service capabilities for the correspondent banking business launch and growth. Acting as a primary contact for financial institution clients, you will manage complex payment and account servicing issues, support launch readiness, and translate client and operational insights into scalable processes and service improvements. Key responsibilities include managing strategic client relationships, resolving exceptions, handling escalated inquiries, and ensuring an exceptional client experience.

This role supports Goldman Sachs' treasury, cash management, and payments offerings for corporate and financial institution clients by designing and executing scalable service, operational, and control capabilities that protect client and firm assets while enabling business growth. You will collaborate closely with Product, Coverage, Digital, Compliance, and Engineering teams across the full client and transaction lifecycle.

Key Responsibilities
- Drive operational readiness for correspondent banking launch including service design, procedures, controls, training, testing, go-live, and post-launch stabilization.
- Identify service requirements, risk scenarios, capacity considerations, and escalation paths using correspondent banking expertise.
- Partner with cross-functional teams to translate requirements into executable service processes and controls.
- Own client inquiries end-to-end, ensuring clear communication, accountability, timely escalation, and closure.
- Understand client operating models, payment flows, service expectations, and risk profiles to anticipate needs and enhance client experience.
- Resolve domestic and cross-border payment, account, liquidity, and servicing matters accurately and promptly.
- Apply knowledge of SWIFT standards, ISO formatting, nostro and vostro accounts, clearing and settlement, payment messaging, cut-off times, value dating, fees, investigations, repairs, returns, recalls, and reconciliation.
- Execute client, instruction, transaction, and operational controls in line with policies and procedures.
- Recognize and escalate credit risk, financial crime, sanctions, fraud, data, conduct, operational, and regulatory concerns.
- Maintain complete and accurate evidence of control execution, decisions, escalations, and case outcomes.
- Use approved AI, data, and automation tools to improve inquiry triage, knowledge retrieval, case documentation, trend identification, procedure maintenance, and management reporting.
- Apply professional judgment and human review to AI-assisted outputs to ensure accuracy, completeness, confidentiality, and suitability.
- Identify repeatable servicing activities for simplification or automation while preserving controls and human oversight.
- Operate effectively within a global service model supporting regional handoffs, service continuity, and clear ownership.
- Develop training, knowledge articles, playbooks, and launch support materials to improve consistency and scalability.
- Maintain procedures and client knowledge, contribute to training and cross-coverage, and support a consistent global service model.

Experience
- Bachelor's degree or equivalent practical experience.
- Minimum 3 years of relevant professional experience in transaction banking, cash management, global payment operations, financial institution client services, or treasury services.
- Mandatory prior experience supporting correspondent banking business and servicing bank or financial institution clients.
- Demonstrated knowledge of domestic and cross-border payments, payment investigations, and exception management including payment messages and clearing or settlement concepts.
- Proven record of service excellence managing financial institution client inquiries and escalations with proactive communication and end-to-end ownership.
- Strong risk and control mindset with experience following procedures, evidencing controls, and escalating issues.
- Practical use of approved AI, automation, or advanced digital tools to improve service delivery with evidence of output validation, human oversight, confidentiality, and measurable outcomes.
- Strong analytical, problem-solving, written and verbal communication skills with high attention to detail.
- Ability to prioritize competing demands and remain effective in a fast-paced, evolving, and globally coordinated environment.

About You
- Experience supporting the launch, migration, or scale-up of correspondent banking, cross-border payments, or transaction banking capabilities.
- Knowledge of SWIFT-based payment flows, ISO 20022 concepts, nostro reconciliations, investigations, sanctions touchpoints, and payment repair processes.
- Experience partnering across Product, Coverage, Engineering, Compliance, and Operations in a global organization.
- Experience defining service metrics, performing root-cause analysis, and converting insights into process or control improvements.
- Practical experience evaluating AI output quality, identifying suitable use cases, and measuring adoption and benefits.

Qualifications
- Consistent delivery against agreed service levels, quality standards, and control requirements supported by accurate and timely client communication.
- Clear end-to-end ownership of client-impacting matters, reduced aged and repeat inquiries, and effective escalation through resolution.
- Readiness of the correspondent banking service model for launch and subsequent growth.
- Measurable and responsible adoption of approved AI and automation improving service speed, quality, insight, or capacity without weakening controls or human accountability.
- Trusted client partnerships, actionable feedback, high-quality procedures and management information, and consistent collaboration across the global service model.