Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Transaction Banking Operations is part of Transaction Banking within the Global Banking Markets Division, combining digital expertise and financial acumen to provide comprehensive solutions for complex treasury challenges. We enable client success by delivering a differentiated experience throughout the client’s pre-sales and go-live journey, onboarding, implementation, testing, and early-stage support. Our team provides best-in-class service post go-live, managing payments and transaction flows across global payment rails. We also support the development of new Treasury Products, Services, and Partnerships by collaborating with Product, Risk, and Engineering teams to handle operational processes, procedures, and control development.

TxB Operations is a growing global sub-division with offices in Singapore, Bengaluru, London, New York, and Dallas, working closely as one team. As the business expands, we aim to increase our global footprint.

The Client Onboarding team seeks a seasoned and driven individual experienced in complex client onboarding within commercial and transaction banking. This role offers the opportunity to create a world-class client experience and directly contribute to the business’ top line. You will manage clients’ front-to-back journey, including participation in RFPs, onboarding, due diligence, documentation, project management, and successful go-lives. You will own and drive all aspects of onboarding and setup across the TxB suite of products and services.

Experience
Minimum 3 years of professional experience, including at least 1 year in a client-facing role. Established expertise in KYC/CIP due diligence with knowledge of US, UK, and European policies. Familiarity with transaction banking client policies is advantageous. Strong project management skills with the ability to organize and structure complex tasks effectively.

About you
Process-oriented thinker capable of simplifying and streamlining complex processes. Strong communication and interpersonal skills with the ability to build deep relationships with colleagues and clients. Thrives in a fast-paced, dynamic environment with a passion for rapid learning. Experienced in building and training team members and leading by example. Creative problem solver who collaborates across teams to unblock issues and drive accountability and clarity.

Qualifications
BA/BS degree or equivalent. Keen acumen on risk, controls, processes, and procedures to ensure robust and compliant client service delivery. Ability to establish effective communication channels and governance with clients and internal stakeholders. Experience supporting clients through early-stage support and seamless transition to business-as-usual operations. Demonstrated leadership skills in training and developing junior team members.