Location
London

Hours
Full Time

Salary
Negotiable

About the Role
The Global Markets Division enables clients to buy and sell financial products, raise funding, and manage risk across fixed income, equity, currency, and commodity products. We facilitate client transactions on major stock, options, and futures exchanges worldwide. Our global sales force maintains client relationships by receiving orders and distributing investment research, trading ideas, market information, and analysis. Operations is central to Goldman Sachs, enabling business flow for every trade, product launch, and transaction. The Operations division partners with all firm areas to deliver banking, sales and trading, and asset management capabilities globally, while providing essential risk management and control to preserve and enhance the firm’s assets and reputation.

This fast-paced, client-facing role within Prime Services involves onboarding new clients onto Goldman Sachs platforms, managing day-to-day support, troubleshooting operational queries, and collaborating closely with Sales, Client Relationship Managers, Operations, Engineers, and technology teams. The role requires a deep understanding of Prime Services flows to help clients maximize our Prime Brokerage offerings and to deliver innovative solutions where possible.

Principal Responsibilities
The candidate will interact daily with clients, service providers, and internal stakeholders to own, resolve, and support external client configuration issues related to Prime Services business units. This includes a hands-on approach to systems integration and onboarding tasks while working alongside engineering teams. The role requires liaising with Client Service Representatives, Operations Middle Office, and Engineering teams by blending functional and business knowledge. Delivering a high-quality client experience and proactively escalating issues through established Service Level Agreements (SLAs) and end-of-day huddles is essential. The candidate will exercise sound judgment throughout the Client Onboarding, Reporting, and Cash Management processes.

Experience
- Strong analytical and problem-solving skills
- Client-facing experience, preferably in the financial industry
- Experience with the Financial Services Industry, particularly within Prime Brokerage businesses (desirable)

About you
- Excellent verbal and written communication skills
- Strong time management and organizational skills
- Strong team player
- Ability to follow procedures and flag any deviations
- Good risk and control mindset
- Highly motivated with the ability to manage multiple work-streams simultaneously in a fast-paced environment

Qualifications
No specific qualifications required; however, relevant financial services experience and a proactive attitude are highly valued.