Location
10 Upper Bank St, Canary Wharf, London

Hours
Full Time - Hybrid working following a balanced hybrid approach in line with business needs and company policy

Salary
Negotiable

About the Role
As Global Internal Communications Manager – Strategy, Content and Channels, you will play a hands-on role supporting the delivery of Clifford Chance's internal communications plan. You will amplify the firm's strategy and brand to colleagues through global and UK channels, managing day-to-day operations of internal communications including the editorial calendar, intranet page layouts, and sourcing, drafting, editing, and publishing stories aligned with strategic priorities. You will lead the development and cascade of the weekly global newsletter and manage the cadence of activity across channels with an omnichannel mindset to reach relevant stakeholders effectively.

In addition, you will support UK-specific communications such as the bi-weekly newsletter, Lunch with Leaders employee engagement programme, London Town Halls, and other priority local events. You will share responsibility for UK channel governance, communications planning, publishing, and help develop video content from concept through filming, editing, and final delivery.

The role focuses on driving engagement and measuring communications effectiveness using data and insights to demonstrate outcomes and inform continuous improvement. You will collaborate with internal teams including regional and local communications leads, creative and digital teams, Marketing, external communications, and senior leadership to ensure content is globally relevant and aligned with external activity and internal priorities.

Key responsibilities include managing internal editorial processes, maintaining intranet content and design consistency, supporting global campaigns and events such as Global Town Halls, producing internal video content, and responding to employee queries regarding communications channels and content. You will also lead the Lunch with Leaders programme and support UK communications governance and planning.

Experience
- Proven experience in internal communications and managing editorial processes and digital content, ideally within legal, professional services, or large matrixed organisations.
- Proficiency with content management systems such as SharePoint and digital publishing tools.
- Strong writing, editing, and proofreading skills with the ability to tailor content for diverse audiences.
- Experience using AI tools to enhance content development and process efficiencies.
- Skilled in measuring and reporting communications effectiveness using analytics tools.
- Experience creating short-form video content, including concept development, filming, and guiding editing.
- Confidence managing stakeholders and applying channel governance and publishing standards.
- Organised, proactive, and capable of managing multiple priorities and deadlines.
- Collaborative approach with confidence working across all organisational levels.
- Experience supporting events or campaigns is desirable.

About you
You are a proactive and detail-oriented communications professional with a strong eye for design and layout. You thrive in a collaborative environment and are enthusiastic about learning and developing new skills in communications and digital tools. You have excellent stakeholder management skills and are comfortable constructively challenging requests to uphold publishing standards. Your approach is data-driven, using insights to continuously improve communications effectiveness.

Qualifications
Relevant qualifications or equivalent experience in communications or related fields are desirable but not explicitly required. A commitment to continuous learning and development is essential.