Location
London

Hours
Full Time

Salary
Competitive salary package

About the Role
The Global Wellness Manager supports the implementation of the Global Wellness Strategy across the guest journey at Belmond, acting as an internal business partner for the Wellness Function. This role focuses on translating strategy into operational delivery through the creation of frameworks, tools, and processes.

Main duties and responsibilities include:

Operations Support
Translating Belmond’s Wellness Vision into operational reality across the individual hotels, trains, safaris, and boats, with a focus on wellness practices unique to each location. Formulating and implementing processes, frameworks, tools, and best practices to drive a culture of excellence in Wellness Operations. Collaborating closely with Property Business Leaders to develop and implement Wellness Concepts and Initiatives. Supporting the global Belmond Wellness Community and driving ongoing employee training to increase awareness and understanding of Wellness throughout the guest journey. Conducting research on new wellness innovations within and outside the hospitality industry.

Partnership Management
Coaching and collaborating with Property Business Leaders to identify, select, and contract strategic wellness partnerships aligned with individual property positioning. Ensuring best-in-class partnership results between properties and wellness partners.

Financial Performance
Developing and implementing wellness activations that enhance guest wellbeing while driving satisfaction, revenue, profit, and PR. Monitoring wellness performance continuously and identifying opportunities to improve outcomes.

Development and Renovations
Leading wellness market studies for new locations and properties. Working closely with the Global Head of Wellness & Guest Experience to deliver appropriate wellness concepts and physical facilities in new and renovated properties. Supervising pre-opening wellness preparations and activities as required.

Experience
Minimum 5 years of experience in a wellness environment, either within or external to the luxury hospitality industry. Experience working in international luxury environments or with international partners and clients. Proven track record of implementing and managing successful wellness initiatives and environments. Strong project management skills and knowledge. Keen understanding of brand and marketing.

About you
A passion for wellness and wellbeing with a strong personal interest in the area. Highly motivated and proactive in identifying opportunities to enhance guest experience and drive business growth. A curious and entrepreneurial mindset focused on driving action. Excellent communication and negotiation skills. Ability to work under pressure and meet deadlines.

Qualifications
Strong analytical skills with the ability to interpret data sets and advanced Excel skills. Demonstrated ability to collaborate effectively with diverse teams and stakeholders.