Location
Westminster

Hours
Full Time

Salary
£25,970

About the Role
The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day-to-day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. The helpdesk is a team of 4 people working in close conjunction with the PMST maintenance team who deal with all maintenance issues across the parliament estate. You will work as part of a team of approximately 3 helpdesk operatives based on the Parliamentary estate in Westminster. You will be responsible for answering incoming calls to the maintenance helpdesks, answering queries, and logging jobs onto the workplace management system. Additionally, you will complete administrative tasks such as updating lists of current disruptive works, answering email queries, and responding to customer feedback.

Experience
Demonstrable experience of working in a helpdesk or a similar highly computerised environment.

About you
You must be able to communicate well with people on the telephone and obtain accurate information about their requests. Ability to work successfully within a team while upholding the values of equality, diversity, and inclusion to deliver high-quality services.

Qualifications
No specific qualifications are required for this position, but relevant experience is essential.

Staff Benefits
In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (increasing to 35 days after the first full leave year), Civil Service pension with an average employer contribution of 28.97%, access to training and development, flexible working, and interest-free season ticket loan and bicycle loan.

Next Steps and Additional Information
If you would like to apply for this role, please submit your CV and covering letter with a 500-word limit. More information on the role and the full criteria can be found in the Job Description. Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement. We may close the vacancy prior to the closing date stated due to a high volume of applications.