Location
London

Hours
Full Time (hours not specified)

Salary
£30,546 per annum

About the Role
An exciting opportunity exists to join a dynamic and forward-thinking team within Guy's and St Thomas' NHS Foundation Trust, one of the UK’s busiest and most successful NHS trusts. As the Home Delivery Service Administrator, you will play a key role in supporting the implementation, troubleshooting, and smooth running of the Home Delivery Service. This role requires someone who is IT literate, organised, self-motivated, and possesses good interpersonal skills. You will work flexibly and responsively within a team environment to ensure efficient service delivery.

Guy’s and St Thomas’ NHS Foundation Trust provides a wide range of hospital and community services across south London and specialist care for patients from further afield. The Trust is renowned for clinical excellence, research, and teaching, and is part of King’s Health Partners, an academic health sciences centre. The Trust is committed to delivering high quality, safe, and patient-centred care, supported by a motivated and engaged workforce.

Main Duties
- Assist Senior Data Controller and Data Controllers with administrative duties
- Manage calls relating to the Home Delivery Service and direct them appropriately
- Maintain accurate daily records of delivered factor concentrate and patient feedback (Haemtrack Records)
- Enter, check, and amend data on the Home Delivery Database ensuring accuracy
- Handle first line queries related to Haemtrack and provide user training
- Conduct annual and half-yearly audits of patients on the Home Delivery scheme and assist with ad hoc departmental audits
- Provide reports on Home Delivery Service data for clinical staff and patients as required
- Support monthly and year-end stock takes and investigate related queries

Experience
- Data collection and data quality management
- Patient care and administration
- Customer service
- Stock control and logistics experience (desirable)
- NHS experience (desirable)

About you
You are organised, IT literate, and self-motivated with strong people skills. You have a flexible and responsive approach to work and can work effectively within a team. You demonstrate attention to detail and accuracy in data management and have a commitment to delivering high quality service.

Qualifications
- Educated to 'A' level or GCSE Maths and English grades A-C
- Relevant NVQ Level 3 or equivalent qualification or experience
- IT package qualification or training such as European Computer Driving Licence (ECDL) (desirable)
- Customer service qualification or training (desirable)

Skills and Knowledge
- Proficient in Microsoft Office
- Data management and validation skills
- Manual handling knowledge
- Knowledge of Trust hospital systems (desirable)